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Endear · 0 reviews
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Marketplace › Marketing › Endear

Endear

Empower store teams with the CRM built for retail.

AiDOOS Verified SAAS Marketing
— ☆☆☆☆☆ 0 reviews · over 2,000 retail stores
Live in 72 hours 14-day free trial
Starting from
$350
per user / month
Schedule Meeting

14-day free trial · No credit card required

Category
Marketing
Deployment
Cloud (SaaS)
Integrations
25++ Apps
API Access
Yes
AiDOOS Deploy
72 hours

About Endear

Endear is an AI-powered clienteling platform that enables retail brands to build meaningful customer relationships at scale. It provides a unified CRM, messaging, and analytics solution specifically designed for retail sales teams. The platform captures customer data from every interaction—online and in-store—and organizes it into a single, actionable profile. Store associates can then use personalized messaging (SMS, email, WhatsApp), AI-driven insights, and appointment scheduling to drive repeat sales, increase average order value (AOV), and foster loyalty. Endear integrates seamlessly with over 25 existing tools such as Shopify, Klaviyo, Gorgias, Square, and Zendesk, offering a two-way sync for real-time data flow. Key features include AI Notetaker for visit notes, AI Opportunity Engine for surfacing high-value follow-ups, SalesChat for live video shopping, and comprehensive ROI tracking. The platform is used by over 2,000 retail stores globally and has proven results like 40x higher conversions compared to traditional marketing platforms and a 28% increase in AOV for brands like GANNI. AiDOOS enhances deployment and adoption by providing rapid integration, dedicated onboarding managers, and 24/7 support, ensuring retail teams can start driving revenue from day one.

Challenges It Solves

  • Retail teams struggle to track and personalize customer interactions across multiple channels.
  • Difficulty in measuring the direct revenue impact of store-level clienteling efforts.
  • Lack of real-time unified customer data leading to missed follow-up opportunities.
  • Inefficient communication between corporate marketing and store associates causing inconsistent customer experiences.

Use Cases

In-Store Clienteling

Empower sales associates to capture customer preferences, log visit notes, and send personalized follow-ups to drive repeat sales.

Omnichannel Customer Engagement

Unify customer data from online and offline channels to deliver consistent, personalized outreach via SMS, email, or WhatsApp.

Campaign ROI Attribution

Track which store campaigns, associates, and messages drive foot traffic and revenue, enabling data-driven decision making.

Pricing

Custom pricing — built for your team

Endear pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.

Schedule a Meeting
14-day free trial available — No credit card required. Full access to all features.
💡 Pricing insight from reviewers: Endear's pricing starts at $350/month per location, with no per-seat fees.

Key Features

AI Opportunity Engine

Automatically surfaces high-value follow-up opportunities and guides outreach workflow.

AI Notetaker

Captures and organizes in-store visit notes for every customer interaction.

SalesChat

Live virtual shopping and product recommendations directly from store associates.

Unified Customer Profiles

Real-time view of customer data combining online and in-store purchase history, preferences, and interactions.

Omnichannel Campaigns

Send personalized SMS, email, and WhatsApp campaigns triggered by customer behavior and store activity.

What Reviewers Say

What works well

  • Designed specifically for retail clienteling, not a generic CRM.
  • Seamless integrations with major POS, ecommerce, and marketing platforms (Shopify, Klaviyo, etc.).
  • Proven ROI with measurable increases in AOV, order frequency, and conversion rates.

Common concerns

  • Pricing is per store location, which may be costly for smaller retailers.
  • Primarily focused on retail and fashion industries; limited applicability for other sectors.

Reviews

💬

No reviews yet for Endear

AiDOOS-verified review data is collected after deployment. Deploy this product and be among the first to share your experience.

Reviewer Demographics

Top Industries

Enterprise Readiness

SOC 2 Type II

Identity & Access

SSO✓ Okta, Azure AD, OneLogin
RBAC✓ Roles and permissions per user
Audit Logs✓ 90-day retention

Data Security

At restAES-256
In transitTLS 1.2+
Key mgmtVendor-managed

SLA & Availability

Uptime SLA99.9%
RPO—
RTO—
Pen test—

Compliance & Portability

Data residencyUS
Data export✓ CSV, JSON
Right to erasure✓ Supported

Integrations

30+ total apps

Shopify

Integrate Shopify Plus to centralize customer data and enable smarter clienteling.

Native < 1 hour ⇄ Bi-directional ⚡ AiDOOS Pre-wired

Square

Real-time feed of Square customer data and order history to personalize outreach.

Native < 1 hour ⇄ Bi-directional ⚡ AiDOOS Pre-wired

Klaviyo

Two-way sync of marketing preferences and campaign data for personalized outreach.

Native < 1 hour ⇄ Bi-directional ⚡ AiDOOS Pre-wired

Gorgias

View Gorgias support tickets on Endear customer profiles to personalize outreach.

Native < 1 hour ⇄ Bi-directional

Zendesk

View Zendesk helpdesk tickets on Endear customer profiles for better personalization.

Native < 1 hour ⇄ Bi-directional

NewStore

Centralize NewStore data for smarter clienteling.

Native < 1 hour ⇄ Bi-directional

Lightspeed

Unify Lightspeed (R Series) POS data to personalize customer messaging.

Native < 1 hour ⇄ Bi-directional

Teamwork Commerce

Power Endear CRM with Teamwork data to engage customers and boost omnichannel sales.

Native < 1 hour ⇄ Bi-directional

Governance & Compliance

EU AI Act

Classification: None

Data Processing Agreement

Standard Contractual Clauses DPA available

View DPA →

Sub-processors

Fully disclosed

View list →

Right to Erasure

✓ Supported

Change Notifications

True

NIST AI RMF

Not assessed

AiDOOS Managed Deployment

Deploy Endear in 72 hours

AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.

12
Deployments
94%
Adoption rate
4.8/5
Post-deploy sat.
2-4 weeks
Time to value

Prerequisites

  • Active subscription to Endear
  • Admin access to Endear account
  • SSO provider configuration (if using SSO)
  • POS/ecommerce integration access

Configuration Options

  • SSO/SCIM provisioning
  • Integration with POS systems
  • Custom role permissions
  • Data sync preferences

How Endear Compares

Product AI & Analytics Ease of Use Enterprise Features Pricing Integrations Mobile Experience Quick Setup Customer Support Rating Price/mo
Endear This product
Excellent Excellent Good Good Good Excellent Good Excellent — $350/user
Salesforce
Excellent Good Excellent Poor Excellent Good Fair Good ★ None $25/user
Klaviyo
Good Excellent Good Excellent Good Fair Excellent Good ★ None $20/user
Attentive
Good Excellent Good Good Good Good Excellent Good ★ None $100/user
Virtual Delivery Center · A new delivery category

A Virtual Delivery Center for Endear

Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.

  • Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
  • Refundable on unused Delivery Units, anytime — no questions asked
  • Re-delivery guarantee on acceptance miss
  • Pre-flight delivery sizing — you see the plan before you commit
Get a delivery plan for Endear What’s a Virtual Delivery Center?

How a Virtual Delivery Center delivers Endear

Outcome-based delivery via AiDOOS’s VDC model.  Why VDC vs traditional consulting? →

Outcome-Based

Pay for results, not hours

Milestone-Driven

Clear deliverables at each phase

Expert Network

Access to certified specialists

Implementation Timeline

1
Discover
Requirements & assessment
2
Integrate
Setup & data migration
3
Validate
Testing & security audit
4
Rollout
Deployment & training
5
Optimize
Performance tuning
Schedule a Meeting

Frequently Asked Questions

Does Endear offer a free trial?
Yes, Endear offers a 14-day free trial with full access to features. Qualified customers can also request a risk-free pilot program.
What integrations does Endear support?
Endear offers 30+ pre-built integrations including Shopify, Square, Klaviyo, Gorgias, Zendesk, NewStore, Lightspeed, and Teamwork Commerce, plus an open API and Zapier.
How does Endear work with existing marketing platforms like Klaviyo?
Endear's two-way sync with Klaviyo enables store teams to see marketing engagement data and opt-in preferences directly in customer profiles, reducing double-messaging and enabling personalized outreach.
Is Endear suitable for multi-store or omnichannel brands?
Yes, Endear is built for brands with one to hundreds of stores, providing unified customer data, cross-store visibility, and omnichannel sales tracking.
How does Endear help with ROI?
Endear claims an average 64x return on subscription investment, with features like clienteling, AI Opportunity Engine, and campaign attribution driving measurable sales lift.

Quick Stats

—
Rating
12
Deployments
72 hours
Live in
99.9%
Uptime SLA
Deployment Complexity
Moderate (3/5)
Schedule a Meeting

Resources

Official Website API Documentation

Vendor

Endear
Founded 2018 · 11-50 employees · New York, New York, United States
Verified Vendor

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