D&B Connect

I like that the platform offers reliable business data and helps me quickly update and enrich company records. It’s very useful for keeping client and partner information accurate. The interface is fairly easy to navigate once you get used to it. Sometimes the system feels slow when processing large data volumes. Also, some features need extra training to fully understand, which can be challenging for new users. It would be great if pricing were more flexible for smaller teams. D&B Connect helps us maintain accurate and current business records. Before using it, we struggled with incomplete or outdated company information, causing delays in outreach and reporting. Now, the data enrichment features save time and improve our client database quality.

The data is up-to-date, allowing our business to gain a clearer picture of other organizations and reshape engagement strategies if needed. Setting up integrations after system refreshes is a bit painful, especially in Salesforce. We heavily depend on accurate customer data. D&B helps provide that picture so we can determine the right strategies and grow our business with clients.

D&B Connect offers comprehensive, detailed data access to millions of insights from various sources including financial risk, firmographics, CRM, and more. The app monitors data transmission to eliminate duplication. We get smooth data visualization and monitor database health simply. Challenges include data inaccuracy from outdated databases. The app should be more price-sensitive with affordable tiers. D&B helps us create a single, trusted data source. We perfect data hygiene with D&B Connect, correcting duplicates and inappropriate formats. We use extra data attributes to make databases more valuable. All due diligence ensures compliance and transparency.

D&B Connect provides comprehensive database coverage including credit risks, corporate linkages, firmographics, and more. The tool helps us conduct valuable risk assessments with detailed due diligence. It helps build a credible brand through stable and accurate data management. It supports fraud prevention, enhances credit risk management, and boosts operational efficiency. Occasionally, D&B Connect uses inaccurate or outdated data, leading to unreliable information. SMEs may find pricing prohibitive, as advanced features come at a high cost. We use D&B Connect to capture credit risks, assess financial health, and understand business growth patterns. Before acquisitions or mergers, we use it for due diligence and compliance. The software segments markets, aiding lead prioritization and market dynamics. We also capture vendor/supplier financial status through D&B Connect.

I love being able to batch pull data for a large number of records. I also enjoy customizing exactly which data fields are returned. It took some trial and error, but I eventually optimized my data pulls! The biggest area for improvement is selecting those fields—providing examples of what will be returned based on selections would reduce rework. I use D&B Connect to create account hierarchies in Salesforce, identifying parent companies, size, and industry.

D&B Connect offers strong B2B data coverage with reliable contact information. The various integration options (S3, API, direct UI upload) make it easy to work with data in the most suitable way. Some B2B firmographic fields are unavailable via the API when using contact-level search. The platform could also improve monitoring for contact job-related fields to track career changes better. D&B Connect helps solve contact enrichment challenges by providing enriched job titles along with demographic and firmographic data, allowing us to build more comprehensive and marketable profiles.

The abundance of data points and the flexibility to modify selections to meet changing requirements are excellent. However, the credit/RUM management system needs to be more user-centric rather than uncontrollable. The platform helps us: 1) improve account data quality, 2) establish and execute data governance policies using the data, 3) better define duplicates versus non-duplicates, and 4) allow sales users to delve deeper into whitespace accounts.

I value the extensive data available in D&B Connect, which significantly helps me map records from various sources to a DUNS record. This rich data enables me to standardize a source of truth across different data sources and enrich those records with extra information. Having many data points allows me to effectively fill gaps in our CRM. It also helps identify records in our TAM and empowers representatives to prospect more efficiently. However, the user interface is not as intuitive as I'd like, requiring additional training to navigate effectively. Additionally, the mapping process is slower than anticipated—even small files take a few hours to produce results. I use D&B Connect to standardize data and enrich records, filling CRM gaps and facilitating efficient prospecting.

The project setup is simple, but additional help text or resources would be beneficial to understand mapping and matching processes. Customer support was responsive and easy to reach; they addressed issues promptly. I like the refresh/rematch button and the bi-weekly option accessible from the project home, making re-runs simple. However, I wish there were more timing options, as we didn't need it every two weeks. There is no way to see how many credits or RUMs will be consumed before processing, especially for international records. We would have liked an indicator of data volume for preview or after processing to track monthly usage. We have limited control over company information in our CRM, and each rematch required significant effort to identify and remove international records—yet some still slipped through, creating more work. Contact matching feels limited; there is no tracking for contact movement between companies. Customization for enriching fields (like source of truth, conditional logic, mixed addresses) is minimal. Since we primarily use D&B Connect to fill missing CRM data, the matching and enrichment capabilities have been useful for this purpose.

The Salesforce integration of D&B Connect works flawlessly. The installed package is deeply integrated, and I appreciate having controls to adjust matching criteria and thresholds. The bi-weekly automatic rematching keeps company profiles current without any manual effort. The account creation wizard in Salesforce is excellent for reps and business development managers, as it prevents duplicates by checking DUNS numbers and performs D&B matching before account creation. Initial setup was straightforward. One drawback is that if an account is created inline via a lookup field, the wizard cannot be used, so the standard creation flow bypasses D&B matching. I leverage D&B Connect for CRM record enrichment, which supports territory management and customer segmentation. The smooth Salesforce integration and regular match updates keep data fresh and improve account creation without duplication.