CWILL Loyalty & Reviews ★ 4.8 · 48 reviews

CWILL Loyalty & Reviews

Q: What is CWILL Loyalty & Reviews?

CWILL Loyalty & Reviews (formerly Trustoo Loyalty & Referrals) is a Shopify app that helps merchants build VIP relationships and drive repeat purchases through loyalty programs, referral rewards, and product reviews.

Q: How do I set up CWILL Loyalty & Reviews?

Install the app from the Shopify App Store, then customize the loyalty points rules, referral settings, and review request automation. You can also use the theme editor to add widgets to your store.

Q: Does CWILL Loyalty & Reviews integrate with Shopify POS?

Yes, it integrates with Shopify POS, allowing customers to earn and redeem loyalty points for in-store purchases.

Q: Can I use CWILL Loyalty & Reviews with other apps like Klaviyo?

Yes, it integrates with Klaviyo and other tools for email marketing and automation, enabling you to sync customer data and trigger flows based on loyalty events.

Q: What is the pricing for CWILL Loyalty & Reviews?

The Loyalty & Referrals product starts at $99 per month for up to 1,000 orders, with higher tiers available for larger order volumes. For detailed pricing, book a demo.

Q: How does AiDOOS help deploy CWILL Loyalty & Reviews?

AiDOOS offers a streamlined deployment with pre-configured integrations, expert support, and a typical time-to-value of 1-2 weeks, ensuring optimal setup and adoption.

Loyalty & Referrals that drive repeat purchases and word-of-mouth growth

AiDOOS Verified SAAS Marketing

4.8 ★★★★★ 48 reviews · 30,000+

Live in 72 hours Free trial

About CWILL Loyalty & Reviews

CWILL Loyalty & Reviews (also known as CWILL Customer Retention) is a comprehensive customer retention solution designed for Shopify and DTC brands. It combines product reviews, UGC, loyalty programs, and referral marketing into one powerful platform. The product enables merchants to build trust through authentic photo and video reviews, automate review requests via email and WhatsApp, and engage customers with AI-powered review summaries. On the loyalty side, it offers customizable loyalty programs, VIP tiers, referral bonuses, and personalized rewards to increase customer lifetime value and reduce acquisition costs. With integration into Shopify POS and customer accounts, it streamlines the entire retention lifecycle. CWILL is part of the broader CWILL suite, which also includes post-purchase tools like order tracking and returns. By leveraging AI and automation, CWILL helps brands turn one-time buyers into loyal advocates, ultimately boosting repeat revenue and long-term profitability. The platform is praised for its ease of use and responsive support, making it a top choice for growing eCommerce businesses.

Challenges It Solves

Low customer retention and repeat purchase rates
Difficulty building customer loyalty and engagement
High customer acquisition costs
Lack of social proof to drive conversions

Use Cases

Building Customer Loyalty

Implement loyalty programs with points and rewards to increase repeat purchases and customer lifetime value.

45% Higher customer lifetime value

Driving Word-of-Mouth Referrals

Set up referral programs to incentivize existing customers to bring in new high-intent shoppers.

35% Lower acquisition costs

Enhancing Social Proof

Collect and display photo and video reviews to increase conversion rates.

2X Higher conversion rate

Pricing

Custom pricing — built for your team

CWILL Loyalty & Reviews pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.

Starter Professional Enterprise

Schedule a Meeting

💡 Pricing insight from reviewers: CWILL Loyalty & Referrals is priced at $99 per month, which includes 1,000 orders.

Key Features

Loyalty Programs

Create customizable loyalty programs with points, VIP tiers, and rewards to incentivize repeat purchases.

Referral Marketing

Launch referral programs that reward customers for bringing in new high-intent shoppers.

Product Reviews & UGC

Collect and display photo and video reviews to build trust and social proof.

AI-Powered Review Summaries

Automatically generate concise summaries of customer feedback to highlight key insights.

Automated Review Requests

Send automated review requests via email, WhatsApp, or QR codes to boost review volume.

Google Review Snippets

Integrate rich snippets to improve search visibility and organic traffic.

What Reviewers Say AI-synthesized from 48 reviews

What works well

Ease of use and quick setup
Responsive customer service
Effective loyalty and referral features
Integrated reviews and UGC boost conversions

Common concerns

Pricing not transparent for all plans
Primarily designed for Shopify, limiting non-Shopify users

Reviews

48 verified reviews

4.8

★★★★★

out of 5 · 48 reviews

By segment

Enterprise100%

Verified Reviewer

"Top-Notch Support and User-Friendly Experience"

I really value the customer service from Trustoo.io; they're always responsive and ready to help. This gives me peace of mind, knowing that issues like review display on my Shopify store are sorted quickly and effectively. The customer reviews are also a key feature for me, as they help me gauge how customers perceive my store and whether I'm on the right path. The initial software installation was easy, and the Trustoo.io team was extremely helpful during setup, making the whole process much smoother. All these positive experiences make me highly recommend Trustoo.io, which I'd rate a solid 10. There's nothing negative. Trustoo.io solves review display issues on my site and helps me assess my Shopify store. Their customer service is always quick and available, simplifying setup and use.

Proprietario Operativo

"Automate and Engage Effortlessly with Lots of Features"

I appreciate that TrustWILL is straightforward and, above all, automated, saving us a ton of work. It feels like it does the job for us. Customers can redeem their accumulated points independently, and I can keep tabs on performance without any manual effort. Getting it set up was very simple. The monthly order limit could be improved; some e-commerce stores have lower turnover. They might consider a cheaper package for smaller businesses. TrustWILL is crucial for managing points in my e-commerce, making the process simple and automatic. Users redeem points on their own, and I can easily track performance without manual intervention.

CEO

"My Thoughts on TrustWILL"

It's an excellent tool for adding a loyalty program to your website. Everything is clear and manageable, with installation completed quickly and without hassle. The customer service is extremely responsive, always available and attentive, providing useful answers. I definitely recommend it. Honestly, there's little to complain about. Everything functions well. Perhaps the only thing is that the pricing plans might need to adjust as your business grows, which is understandable. TrustWILL helps resolve technical issues quickly, saving time each day and ensuring we don't get stuck, thanks to their effective and responsive support.

Small-Business (50 or fewer emp.)

"Smooth Review Import and Outstanding Support"

I'm impressed with how TrustWILL simplifies importing reviews into my Shopify store and keeps everything neatly organized. Their support is exceptional—fast and helpful, especially during the initial setup, which was made easier with their quick and effective assistance. Not much to change, though a richer interface for editing reviews would be nice. I use TrustWILL for easy review importing and appreciate its clean design.

gérant

"Simple Installation, Enhanced Customer Trust"

I appreciate how TrustWILL makes it easy to set up and personalize every detail. Having a professional layout that reassures visitors and builds confidence is fantastic. The initial setup was a breeze. Is everything about TrustWILL to my liking? Yes, everything operates smoothly. TrustWILL addresses social proof and customer trust, giving my store a professional look and a trustworthy vibe.

Founder & Owner

"Easy Setup That Drives Engagement and Sales on Shopify"

Setting it up is very intuitive for both us and our customers. Our users interact frequently with it, which greatly aids customer engagement in our Shopify store. Since adopting the app, our revenue has increased noticeably. The pricing is great, and their support team is very responsive. Initially, navigating the app was a bit tricky, but that has improved significantly. Before TrustWILL, we didn't have a loyalty program; now we do, and we've been customers for 1.5 years.

Founder and CEO

"Easy Review Import, Photo Options, and Automated Emails"

Transferring previous reviews from my old widget to my products was straightforward. I particularly like that customers can now upload photos, something my previous app didn't offer. My absolute favorite is the automated email asking customers for reviews, saving me the manual effort. At present, I have no complaints. TrustWILL has enabled me to consolidate similar products and display the same reviews across them, which has been very beneficial.

Founder

"Clear Interface, Simple Setup, and Helpful Support"

The interface is highly intuitive. I completed the integration with minimal effort. The cost is fair, and their support team is quick to respond and always ready to assist with any problems. I'm satisfied with everything about TrustWILL. One minor issue I encountered was with star ratings on product cards because of my custom Shopify theme, but their team resolved it promptly.

Owner

"Seamless Review Import and Responsive Support"

I had no trouble bringing in my existing reviews from different platforms. It's affordable, and their support team is very proactive. The app runs smoothly and loads quickly. Integration is straightforward, and it loads effortlessly on product pages. The AI could be better, and the interface has room for improvement. A key benefit for me is that it's budget-friendly and lets me import all my reviews from multiple sources. I'd also like to bring in eBay reviews, but there's no such feature yet; however, they've indicated it might come in the future.

Small-Business (50 or fewer emp.)

"Simple to Use, Boosts Conversions"

For my Shopify store, I rely on TrustWILL to present customer feedback in a polished way and gain the confidence of first-time browsers. As someone new to this, I appreciate how straightforward the app is. The review displays and simple management of customer feedback are especially useful. This helps me boost my conversion rate. The interface is intuitive, making it obvious what steps to take next. So far, TrustWILL has performed excellently for my shop. The main highlights are its simplicity and user-friendliness; I employ it to establish trust with newcomers and increase conversions. The widgets are simple to personalize, and handling customer reviews contributes to building credibility.

Reviewer Demographics

Top Industries

No data available

Enterprise Readiness

GDPR

PCI DSS

Identity & Access

SSO✗ Not supported

RBAC✗

Audit Logs✗

Data Security

At restAES-256

In transitTLS 1.2+

Key mgmtVendor-managed

SLA & Availability

Uptime SLA99.9%

RPO—

RTO—

Pen test—

Compliance & Portability

Data residency—

Data export

Right to erasure✗

Integrations

Shopify POS

Integration with Shopify POS allows loyalty points and referrals to be used in-store.

Native 1-2 hours ⇄ Bi-directional

Shopify Flow

Automate loyalty workflows and integrate with other Shopify apps.

Native 1-2 hours ⇄ Bi-directional

Klaviyo

Sync customer data and trigger email flows based on loyalty activities.

Third_Party 2-3 hours ⇄ Bi-directional ⚡ AiDOOS Pre-wired

Google Shopping

Export product reviews to Google Shopping for rich snippets.

Third_Party < 1 hour

Email

Send automated review requests and loyalty emails via native email integration.

Native < 1 hour

Request reviews via WhatsApp messages.

Native < 1 hour

QR Code

Generate QR codes to request reviews from customers.

Native < 1 hour

Shopify Customer Account

Integration with Shopify Customer Account for loyalty rewards and referrals.

Native < 1 hour ⇄ Bi-directional

Governance & Compliance

EU AI Act

No data available

Data Processing Agreement

No data available

Sub-processors

No data available

Right to Erasure

No data available

Change Notifications

No data available

NIST AI RMF

No data available

AiDOOS Managed Deployment

Deploy CWILL Loyalty & Reviews in 72 hours

AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.

Deployments

94%

Adoption rate

4.8/5

Post-deploy sat.

1-2 weeks

Time to value

Prerequisites

A Shopify store with customer data
Active CWILL Loyalty & Reviews subscription
Admin access to the Shopify store

Configuration Options

Configure loyalty points rules
Set up review request automation
Customize widgets to match brand

How CWILL Loyalty & Reviews Compares

Product	AI & Analytics	Ease of Use	Enterprise Features	Pricing	Integrations	Mobile Experience	Quick Setup	Customer Support	Rating	Price/mo
C CWILL Loyalty & Reviews This product	Good	Excellent	Good	Fair	Good	Good	Excellent	Excellent	★ 4.8	$Custom/user
YP Yotpo	Good	Good	Excellent	Poor	Excellent	Good	Moderate	Good	—	$29/user
SM Smile.io	Fair	Excellent	Good	Good	Good	Good	Excellent	Good	—	$49/user
LL LoyaltyLion	Good	Good	Excellent	Poor	Excellent	Good	Moderate	Good	—	$199/user

Virtual Delivery Center · A new delivery category

A Virtual Delivery Center for CWILL Loyalty & Reviews

Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.

Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
Refundable on unused Delivery Units, anytime — no questions asked
Re-delivery guarantee on acceptance miss
Pre-flight delivery sizing — you see the plan before you commit

Get a delivery plan for CWILL Loyalty & Reviews What’s a Virtual Delivery Center?

How a Virtual Delivery Center delivers CWILL Loyalty & Reviews

Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →

Outcome-Based

Pay for results, not hours

Milestone-Driven

Clear deliverables at each phase

Expert Network

Access to certified specialists

Implementation Timeline

Discover

Requirements & assessment

Integrate

Setup & data migration

Validate

Testing & security audit

Rollout

Deployment & training

Optimize

Performance tuning

Schedule a Meeting

Frequently Asked Questions

What is CWILL Loyalty & Reviews?

CWILL Loyalty & Reviews (formerly Trustoo Loyalty & Referrals) is a Shopify app that helps merchants build VIP relationships and drive repeat purchases through loyalty programs, referral rewards, and product reviews.

How do I set up CWILL Loyalty & Reviews?

Install the app from the Shopify App Store, then customize the loyalty points rules, referral settings, and review request automation. You can also use the theme editor to add widgets to your store.

Does CWILL Loyalty & Reviews integrate with Shopify POS?

Yes, it integrates with Shopify POS, allowing customers to earn and redeem loyalty points for in-store purchases.

Can I use CWILL Loyalty & Reviews with other apps like Klaviyo?

Yes, it integrates with Klaviyo and other tools for email marketing and automation, enabling you to sync customer data and trigger flows based on loyalty events.

What is the pricing for CWILL Loyalty & Reviews?

The Loyalty & Referrals product starts at $99 per month for up to 1,000 orders, with higher tiers available for larger order volumes. For detailed pricing, book a demo.

How does AiDOOS help deploy CWILL Loyalty & Reviews?

AiDOOS offers a streamlined deployment with pre-configured integrations, expert support, and a typical time-to-value of 1-2 weeks, ensuring optimal setup and adoption.

CWILL Loyalty & Reviews

About CWILL Loyalty & Reviews

Challenges It Solves

Use Cases

Building Customer Loyalty

Driving Word-of-Mouth Referrals

Enhancing Social Proof

Pricing

Custom pricing — built for your team

Key Features

Loyalty Programs

Referral Marketing

Product Reviews & UGC

AI-Powered Review Summaries

Automated Review Requests

Google Review Snippets

What Reviewers Say AI-synthesized from 48 reviews

What works well

Common concerns

Reviews

Reviewer Demographics

Top Industries

Enterprise Readiness

Identity & Access

Data Security

SLA & Availability

Compliance & Portability

Integrations

Shopify POS

Shopify Flow

Klaviyo

Google Shopping

Email

WhatsApp

QR Code

Shopify Customer Account

Governance & Compliance

EU AI Act

Data Processing Agreement

Sub-processors

Right to Erasure

Change Notifications

NIST AI RMF

AiDOOS Managed Deployment

Deploy CWILL Loyalty & Reviews in 72 hours

Prerequisites

Configuration Options

How CWILL Loyalty & Reviews Compares

A Virtual Delivery Center for CWILL Loyalty & Reviews

How a Virtual Delivery Center delivers CWILL Loyalty & Reviews

Outcome-Based

Milestone-Driven

Expert Network

Implementation Timeline

Frequently Asked Questions

Quick Stats

Resources

Vendor

Get an Instant Proposal