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cux.io
Digital Experience Analytics Platform. Powered Human Insight.
About cux.io
CUX is a Digital Experience Analytics platform that turns user behavior into digital growth. It combines web analytics, mobile app analytics, and behavioral insights to show not just what users do, but why they do it. The platform offers features like goal-oriented analytics, experience metrics, session recordings, heatmaps, and funnel analysis. What sets CUX apart is its dedicated UX analyst support, where experts review data, identify friction points, and provide concrete recommendations for improvement. CUX is designed for scaling teams and established companies, helping them identify moments that cost conversions, fix user journey breaks, and optimize customer experiences. The platform is backed by hands-on UX consultancy, making it the only analytics platform with senior UX expertise built in. CUX also prioritizes security with GDPR compliance, EU-based infrastructure, TLS 1.2+ and AES-256 encryption, and ISO 27001-certified data centers. With CUX, businesses can turn behavioral insights into measurable business growth, understanding the full story behind every visit, conversion, and drop-off.
Challenges It Solves
- High conversion drop-offs without clear understanding of user behavior.
- Inability to identify friction points in user journeys that cost revenue.
- Difficulty translating raw analytics data into actionable UX improvements.
- Lack of expert guidance to interpret behavioral data and prioritize changes.
Use Cases
E-commerce Conversion Optimization
Identify friction points in the checkout process that cause abandoned carts and lost revenue.
SaaS Onboarding Improvement
Analyze user behavior during onboarding to reduce drop-offs and increase activation rates.
Mobile App UX Audit
Understand how users interact with your mobile app, detect usability issues, and optimize the experience.
Pricing
- Experience Metrics
- Visit recordings & heatmaps
- Waterfalls & Goals
- Real-time and retroactive analysis
- 1h technical onboarding session
- 1h expert support monthly
- Dedicated Digital Experience Expert
- Personalized onboarding
- KPI-driven setup
- Custom dashboards & reporting
- Security, GDPR compliance, procurement-friendly setup
- Priority technical support
- Regular strategic check-ins
- Ongoing optimization audits with ready-to-implement recommendations
- CUX audit: behavioral deep-dive
- Waterfalls & Goals fully configured
- Journey mapping & friction identification
- Prioritized optimization plan with ready-to-execute recommendations
- Collaborative insight-to-action workshop
- Presentation-ready insights tailored to stakeholders
Key Features
Ties every visit to specific funnels so you know which moments cost you revenue.
Automatically flag rage clicks, chaotic movement, and dead zones to surface friction.
Replay user sessions and view heatmaps to see exactly how users interact with your site or app.
Analyze real user behavior inside mobile apps without switching tools.
Backed by dedicated Digital Experience Analysts who review data and deliver concrete recommendations.
What Reviewers Say
What works well
- Combines quantitative analytics with qualitative behavioral insights for a complete view.
- Includes dedicated UX expert support to help interpret data and recommend actions.
- Strong security and compliance with GDPR, EU-based infrastructure, and ISO 27001 certification.
- Offers both web and mobile app analytics in a single platform.
Common concerns
- Pricing is not publicly disclosed for enterprise plans, requiring a sales call.
- Limited self-service options; expert involvement may be required for full value.
Reviews
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Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
Google Analytics
Integrate with Google Analytics to combine behavioral data with traditional web metrics.
Google Tag Manager
Use Google Tag Manager to deploy CUX tracking script and manage exclusions.
Webflow
Integrate CUX with Webflow sites for behavioral analytics.
Shopify
Track user behavior on Shopify stores to optimize checkout and conversion.
WordPress
Deploy CUX on WordPress sites via plugin or manual script insertion.
Zendesk
Integrate behavioral data with Zendesk to understand user issues.
Governance & Compliance
EU AI Act
Classification: None
Data Processing Agreement
None DPA available
Sub-processors
Not disclosed
Right to Erasure
✗ Not supported
Change Notifications
None
NIST AI RMF
Not assessed
AiDOOS Managed Deployment
Deploy cux.io in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- JavaScript snippet installation on website
- Define goals and funnels for tracking
- Configure data privacy settings (masking, exclusions)
Configuration Options
- Goal-Oriented Analytics setup
- Custom dashboard creation
- Role-based access control (RBAC) configuration
- Integration with Google Tag Manager
How cux.io Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
c
cux.io This product
|
Good | Good | Excellent | Fair | Good | Good | Good | Excellent | — | $290/user |
|
HJ
Hotjar
|
Fair | Excellent | Fair | Good | Good | Good | Excellent | Good | ★ None | $None/user |
|
FS
Fullstory
|
Excellent | Good | Excellent | Poor | Good | Excellent | Good | Good | ★ None | $None/user |
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LO
Lucky Orange
|
Fair | Good | Poor | Good | Fair | Fair | Excellent | Good | ★ None | $None/user |
A Virtual Delivery Center for cux.io
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers cux.io
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists