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CustomerGauge
Leverage your B2B customer data to reduce churn and increase revenue in your accounts.
About CustomerGauge
CustomerGauge is a B2B customer experience management platform that enables clients to collect customer feedback from multiple stakeholders in an account, create custom dashboards, and link NPS scores to revenue. The platform features Account-Centric NPS, which aggregates respondents into a weighted health score per account, and Revenue-Based NPS, which ties scores to ARR, risk, and expansion in real time. Gaige AI analyzes unstructured feedback across thousands of accounts, identifies drivers of satisfaction and churn, and generates personalized response drafts for account teams. CustomerGauge achieves 5x the average industry response rate and helps clients close the loop within 48 hours. According to the scraped content, CustomerGauge is ranked #1 for B2B CX management by Gartner and has a 9.6/10 quality support score on G2. The platform is built exclusively for B2B and serves industries such as Food & Beverages and Information Technology & Services.
Challenges It Solves
- B2B companies struggle to link customer feedback to revenue and churn.
- General-purpose survey tools treat accounts with different revenue values equally, hiding risk.
- Organizations lack visibility into account-level sentiment across multiple stakeholders.
- Close-the-loop processes are often missing or not tracked, leading to unresolved customer issues.
Screenshots
Use Cases
Churn Reduction
Identify at-risk accounts early using NPS and revenue data to proactively intervene.
Revenue Expansion
Spot expansion opportunities in high-satisfaction accounts and tie CX to growth.
Voice of Customer Program
Systematically gather and act on feedback across the entire account journey.
Pricing
Custom pricing — built for your team
CustomerGauge pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.
Key Features
Patented methodology that aggregates multi-stakeholder feedback into weighted account health scores.
Links NPS scores to annual recurring revenue to quantify risk and opportunity.
Analyzes unstructured feedback and auto-generates personalized response drafts.
Ensures every piece of feedback gets followed up within 48 hours.
Create dashboards that tell the revenue story, not just display scores.
Survey multiple contacts per account to get the full picture.
What Reviewers Say
What works well
- Patented Account-Centric NPS tailored for B2B.
- Directly ties feedback to revenue for CFO-friendly reporting.
- High response rates (5x industry average) and fast close-loop.
- Ranked #1 for B2B CX by Gartner with high support ratings.
Common concerns
- Pricing is not publicly disclosed; requires demo.
- Primarily focused on NPS methodology, may not suit non-NPS programs.
- Limited to B2B use cases; not designed for B2C.
Reviews
No reviews yet for CustomerGauge
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Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
Salesforce
Syncs customer feedback data and account scores with Salesforce CRM for sales and account management teams.
Microsoft Dynamics 365
Integrates feedback and NPS data into Dynamics for account-based insights.
HubSpot
Connects CustomerGauge feedback to HubSpot for closed-loop follow-up.
Slack
Sends alerts and notifications for critical feedback or account changes.
Power BI
Exports CustomerGauge data for custom reporting and dashboards.
Tableau
Integrates with CustomerGauge for advanced data visualization.
Governance & Compliance
EU AI Act
Classification: None
Data Processing Agreement
None DPA available
Sub-processors
Not disclosed
Right to Erasure
✗ Not supported
Change Notifications
None
NIST AI RMF
Not assessed
AiDOOS Managed Deployment
Deploy CustomerGauge in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- Active CustomerGauge account
- Salesforce or CRM integration set up
- Admin access for SSO configuration
Configuration Options
- SSO integration
- Automated survey triggers
- Custom dashboard setup
How CustomerGauge Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
C
CustomerGauge This product
|
Good | Good | Excellent | Fair | Good | Good | Good | Excellent | — | $Custom/user |
|
QT
Qualtrics
|
Excellent | Good | Excellent | Poor | Excellent | Good | Good | Good | ★ None | $None/user |
|
MD
Medallia
|
Excellent | Good | Excellent | Poor | Excellent | Good | Fair | Good | ★ None | $None/user |
|
SM
SurveyMonkey
|
Fair | Excellent | Fair | Excellent | Good | Good | Excellent | Good | ★ None | $None/user |
A Virtual Delivery Center for CustomerGauge
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers CustomerGauge
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists