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Countly
First-party digital analytics and customer engagement platform
About Countly
Countly is a comprehensive digital analytics and customer engagement platform that enables organizations to capture, analyze, and act on user data from mobile, web, desktop, and connected devices. It offers both private cloud (Flex) and on-premise (Enterprise) deployment options, ensuring complete data ownership and compliance with privacy regulations like GDPR, CCPA, HIPAA, and COPPA. The platform includes advanced analytics features such as real-time dashboards, funnels, retention analysis, crash tracking, and user profiles. It also provides engagement tools like push notifications, in-app messaging, A/B testing, surveys, and customer journeys. Countly's AI agent, Cee, allows users to explore data and automate configurations using natural language. With over 70 features, it serves thousands of apps globally, processing billions of data points monthly. AiDOOS enhances deployment and adoption by offering managed services, AI-driven optimization, and seamless integration support, ensuring organizations can scale their analytics and engagement strategies efficiently.
Challenges It Solves
- Data silos across multiple devices and channels
- Privacy compliance with regulations like GDPR and HIPAA
- Lack of real-time insights to drive product decisions
- Difficulty engaging users with personalized, timely messaging
Screenshots
Use Cases
Product Analytics
Understand user behavior across web, mobile, and desktop to optimize product experience.
Customer Engagement
Drive meaningful interactions with push notifications, in-app messages, and surveys based on user actions.
Crash and Error Monitoring
Monitor application stability and resolve crashes and errors in real-time.
A/B Testing
Experiment with different app configurations or messages to improve user engagement and conversion.
Pricing
Custom pricing — built for your team
Countly pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.
Key Features
Personal analytics concierge using natural language
Orchestrate multi-step flows triggered by user actions
Step-by-step understanding of user behavior
Send transactional or personalized messages with precision timing
Test different messages or experiences to optimize outcomes
Complete understanding of users with individual-level data
What Reviewers Say
What works well
- Privacy-first platform with data ownership
- Flexible deployment (private cloud or on-premise)
Common concerns
- Pricing can be complex with usage-based model
- Smaller third-party integration ecosystem compared to giants
Reviews
1 verified reviewsEnterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
70+ total appsJira
Create and synchronize Jira issues directly from Countly.
Adjust
Precise attribution tracking integration.
Slack
Receive alerts and notifications in Slack channels.
Zapier
Connect Countly with 5000+ apps via Zapier.
Segment
Ingest data from Segment into Countly.
Firebase
Integrate Firebase data with Countly.
Governance & Compliance
EU AI Act
Classification: None
Data Processing Agreement
None DPA available
Sub-processors
Not disclosed
Right to Erasure
✓ Supported
Change Notifications
None
NIST AI RMF
Not assessed
AiDOOS Managed Deployment
Deploy Countly in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- Active subscription (Flex or Enterprise)
- API access credentials
- Domain/URL for Countly instance
- Data privacy compliance requirements
Configuration Options
- Integration with existing SSO provider
- Custom data retention policies
- AI Agent Cee enablement
- Third-party integration setup
How Countly Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
C
Countly This product
|
Good | Good | Excellent | Excellent | Good | Excellent | Good | Good | — | $175/user |
|
MP
Mixpanel
|
Excellent | Excellent | Good | Fair | Excellent | Good | Excellent | Good | ★ None | $None/user |
|
AM
Amplitude
|
Excellent | Excellent | Good | Fair | Excellent | Good | Excellent | Good | ★ None | $None/user |
|
GA
Google Analytics
|
Good | Excellent | Good | Excellent | Excellent | Good | Excellent | Poor | ★ None | $0/user |
A Virtual Delivery Center for Countly
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers Countly
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists