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Cisco BroadWorks
Enterprise-grade calling and collaboration platform.
About Cisco BroadWorks
Cisco BroadWorks is a comprehensive, carrier-grade voice and unified communications application suite delivered as a cloud-based platform by Cisco's service provider partners. It provides essential voice, video, and messaging services for enterprise customers, including hosted PBX, SIP trunking, and unified communications. BroadWorks is designed to offer exceptional scalability, reliability, and security to support large-scale deployments and mission-critical communication needs. Its feature-rich capabilities include advanced call control, auto-attendant, voicemail, and conferencing, along with seamless integration with Webex and other Cisco collaboration tools. AiDOOS enhances the deployment and adoption of Cisco BroadWorks by providing a streamlined orchestration layer that automates provisioning, configuration, and ongoing management, enabling IT teams to deliver new features and services efficiently. With AiDOOS, enterprises can accelerate their digital transformation initiatives and optimize their communication infrastructure while leveraging a partner ecosystem for rapid innovation.
Challenges It Solves
- Complex legacy telephony systems lack scalability and flexibility
- High costs of maintaining on-premise PBX for large enterprises
- Difficulty integrating voice, video, and messaging into a unified platform
- Need for secure and reliable communication services with advanced features
Use Cases
Enterprise Voice and UC
Provides a complete hosted telephony solution with PBX features and collaboration tools for large enterprises.
SIP Trunking
Offers cost-effective SIP trunking to connect enterprise PBX systems to the public telephone network over IP.
Service Provider Hosted Services
Enables communication service providers to offer hosted voice and UC services to their subscribers.
Pricing
Custom pricing — built for your team
Cisco BroadWorks pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.
Key Features
Fully featured IP telephony service with call control, extension dialing, and advanced call routing.
Consolidates voicemail, email, and fax into a single inbox for streamlined communication.
Supports high-quality multi-party conferences with video and collaboration features.
Provides APIs and SDKs for integrating telephony and collaboration into custom applications.
Seamlessly connects BroadWorks services with Webex for added collaboration capabilities.
Delivers high reliability and security with redundancy and encryption for enterprise communications.
What Reviewers Say
What works well
- Proven scalability to support millions of users
- Feature-rich unified communications suite integrated with Webex
- Reliable carrier-grade architecture
Common concerns
- Complex deployment and management requiring specialized expertise
- Pricing is typically through service providers, not direct subscription
Reviews
Reviewer Demographics
Top Industries
No data available
Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
Microsoft Teams
Integration with Microsoft Teams for presence, chat, and calling interoperability.
Skype for Business
Integration for enterprise voice and conferencing with Skype for Business.
Salesforce
Click-to-call and screen pop integration with Salesforce for efficient customer interactions.
Oracle Service Cloud
Integrated contact center capabilities with Oracle Service Cloud for customer service.
Genesys
Integration with Genesys for advanced contact center routing and reporting.
Session Border Controllers
Interoperability with leading SBC vendors for secure and scalable SIP trunking.
Polycom Phones
Certified IP phones for seamless interoperability with BroadWorks.
Governance & Compliance
EU AI Act
No data available
Data Processing Agreement
No data available
Sub-processors
No data available
Right to Erasure
No data available
Change Notifications
No data available
NIST AI RMF
No data available
AiDOOS Managed Deployment
Deploy Cisco BroadWorks in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- Valid Cisco service provider partnership
- Appropriate licenses and entitlements
- Network and security prerequisites
- Domain and TLS certificates
Configuration Options
- SIP trunking configuration
- User provisioning and call routing
- Integration with telephony endpoints
- Admin portal setup
How Cisco BroadWorks Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
C
Cisco BroadWorks This product
|
Good | Fair | Excellent | Fair | Good | Good | Fair | Good | — | $Custom/user |
|
MT
Microsoft Teams Phone
|
Good | Excellent | Excellent | Good | Excellent | Excellent | Excellent | Good | — | $Custom/user |
|
8X
8x8 X Series
|
Good | Good | Good | Good | Good | Good | Good | Good | — | $Custom/user |
|
VB
Vonage Business Communications
|
Good | Good | Good | Good | Good | Good | Good | Good | — | $Custom/user |
A Virtual Delivery Center for Cisco BroadWorks
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers Cisco BroadWorks
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists