Looking to implement or upgrade ChowNow?
Schedule a Meeting
Online Ordering

ChowNow

Empower restaurants to own their online ordering without commission fees

Schedule a Meeting
Category
Software
Ideal For
Independent Restaurants
Deployment
Cloud
Integrations
50++ Apps
Security
PCI-DSS compliance, encrypted payment processing, secure customer data storage
API Access
Yes - enables custom integrations and third-party connections

About ChowNow

ChowNow is a comprehensive online ordering and marketing platform that enables restaurants to build and operate branded ordering systems independently, without reliance on third-party delivery marketplaces. The platform allows restaurants to accept orders through their websites, mobile apps, and social media channels while maintaining direct customer relationships and controlling margins. Unlike traditional food delivery platforms that charge 15-30% commission fees, ChowNow enables restaurants to significantly increase profitability by retaining customers and order data. The platform includes integrated payment processing, menu management, order fulfillment tools, and marketing features. When deployed through AiDOOS, restaurants gain access to expert implementation support, custom integration services, and ongoing optimization to ensure maximum ROI. AiDOOS enhances ChowNow deployment by providing white-label customization, seamless POS system integrations, advanced analytics implementation, and scalable infrastructure management, enabling restaurants to focus on operations while AiDOOS handles technical governance and platform optimization.

Challenges It Solves

  • High commission fees (15-30%) from third-party delivery platforms erode restaurant profit margins
  • Loss of direct customer relationships and data when relying on third-party marketplaces
  • Limited control over branding, pricing, and customer experience on external platforms
  • Inability to build customer loyalty or repeat business without owning the ordering channel
  • Operational complexity managing orders across multiple platforms and delivery services

Proven Results

64
Increased profit margins by eliminating delivery commissions
48
Direct access to customer data for targeted marketing and retention
35
Improved brand control and customer experience consistency

Key Features

Core capabilities at a glance

Branded Ordering Portal

Fully customizable online ordering system reflecting restaurant identity

Complete brand control with white-label ordering experience

Multi-Channel Ordering

Accept orders through website, mobile app, and social media

Expand reach across customer preferred channels seamlessly

Integrated Payment Processing

Secure, PCI-compliant payment acceptance with multiple methods

Reduce transaction fees and increase payment flexibility

Menu Management System

Easy-to-update digital menus with real-time inventory sync

Minimize out-of-stock orders and operational confusion

Order Management Dashboard

Centralized order tracking and fulfillment coordination

Streamline operations and reduce order processing time

Customer Data & Analytics

Comprehensive insights into customer behavior and order patterns

Enable data-driven marketing and loyalty program strategies

Ready to implement ChowNow for your organization?

Schedule a Meeting

Real-World Use Cases

See how organizations drive results

Independent Restaurant Takeout Operations
Single-location restaurants implement ChowNow to accept direct online takeout orders, eliminating dependency on delivery aggregators and capturing full order value.
72
25% average increase in net profit per order
Multi-Location Restaurant Chain Management
Restaurant groups deploy ChowNow to standardize online ordering across all locations while maintaining local branding and customer relationships.
58
Centralized management across 50+ locations efficiently
Delivery-Only Virtual Restaurant Operations
Ghost kitchen and virtual restaurant concepts use ChowNow to establish branded direct delivery channels without reliance on marketplace platforms.
81
Build sustainable delivery business with 30%+ margins
Loyalty Program & Customer Retention
Restaurants leverage ChowNow's customer data to implement targeted loyalty programs, discounts, and personalized marketing directly to repeat customers.
67
35% increase in repeat customer frequency within 6 months
Social Commerce & Marketing Integration
Restaurants embed ChowNow ordering directly into Instagram, Facebook, and social media marketing campaigns for seamless customer conversion.
54
Drive 40% of orders through social media channels

Integrations

Seamlessly connect with your tech ecosystem

S

Square

Explore

Sync orders, payments, and customer data between ChowNow and Square POS systems

T

Toast POS

Explore

Integrate ChowNow orders directly into Toast kitchen display systems and inventory management

S

Stripe

Explore

Process payments securely through Stripe with consolidated reporting and settlement

G

Google My Business

Explore

Display ordering capabilities and business information directly in Google search results

F

Facebook & Instagram

Explore

Embed ChowNow ordering directly into social media profiles and shopping features

Z

Zapier

Explore

Connect ChowNow with 5000+ applications for automated workflows and data synchronization

M

Mailchimp

Explore

Export customer data to Mailchimp for automated email marketing campaigns

T

Twilio

Explore

Send automated SMS order confirmations and delivery notifications to customers

Implementation with AiDOOS

Outcome-based delivery with expert support

Outcome-Based

Pay for results, not hours

Milestone-Driven

Clear deliverables at each phase

Expert Network

Access to certified specialists

Implementation Timeline

1
Discover
Requirements & assessment
2
Integrate
Setup & data migration
3
Validate
Testing & security audit
4
Rollout
Deployment & training
5
Optimize
Performance tuning

See how it works for your team

Schedule a Meeting

Alternatives & Comparisons

Find the right fit for your needs

Capability ChowNow 7shifts Toast POS Deliverect
Customization Excellent Good Good Good
Ease of Use Good Excellent Excellent Excellent
Enterprise Features Good Good Excellent Excellent
Pricing Excellent Fair Good Fair
Integration Ecosystem Good Good Excellent Excellent
Mobile Experience Excellent Excellent Excellent Good
AI & Analytics Fair Good Good Good
Quick Setup Good Excellent Good Excellent

Similar Products

Explore related solutions

7shifts

7shifts

7shifts is a cloud-based labor management and employee scheduling software specifically designed fo…

Explore
Toast POS

Toast POS

Toast POS is a cloud-based point-of-sale (POS) system designed specifically for the food and bevera…

Explore
Deliverect

Deliverect

Deliverect is a SaaS platform designed to streamline and automate the order management process for …

Explore

Frequently Asked Questions

How much does ChowNow cost compared to third-party delivery commissions?
ChowNow operates on a subscription model with transparent pricing, typically costing restaurants 1-3% of sales versus 15-30% commissions on third-party platforms. Most restaurants recoup their ChowNow investment within the first month through commission savings. AiDOOS can provide custom pricing analysis based on your current order volume.
Can ChowNow integrate with our existing POS system?
Yes. ChowNow integrates with major POS systems including Square, Toast, Clover, and others. AiDOOS specializes in seamless POS integration implementation, ensuring orders automatically sync with your kitchen display system and inventory management without manual data entry.
How quickly can we go live with ChowNow?
Most restaurants go live within 1-3 weeks with ChowNow's standard setup. AiDOOS can accelerate this timeline through dedicated implementation support, white-label customization, and staff training, often enabling launch within 5-7 business days.
Will we own our customer data?
Yes, absolutely. Unlike third-party platforms, ChowNow gives you complete ownership of customer data including names, contact information, and order history. You can use this data for direct marketing, loyalty programs, and business intelligence. AiDOOS helps optimize how you leverage this data for customer retention.
Does ChowNow support both takeout and delivery orders?
Yes. ChowNow supports takeout, delivery, and catering orders. You control whether to offer your own delivery, partner with local drivers, or use delivery services—maintaining margin control in each scenario. AiDOOS can architect multi-channel delivery strategies tailored to your business model.
How does AiDOOS enhance my ChowNow deployment?
AiDOOS provides expert implementation, custom integrations, advanced analytics setup, ongoing optimization, and white-label customization. We handle technical governance, platform scaling, and ensure your ChowNow system evolves with your business while you focus on operations and growth.