ChowNow is an online ordering and marketing platform designed to help restaurants create and manage their own branded online ordering systems without relying on third-party delivery services. Unlike many food delivery platforms that charge high commission fees, ChowNow enables restaurants to offer takeout and delivery directly through their websites, mobile apps, and social media platforms. By allowing restaurants to own their customer relationships, ChowNow empowers them to retain more profits while building a loyal customer base.

ChowNow focuses on providing restaurants with the tools to manage orders, streamline delivery and pickup services, and enhance customer engagement through marketing efforts—all without sacrificing control or profitability.

Key Features:

1. Commission-Free Online Ordering:

   • One of ChowNow’s primary selling points is that it provides a commission-free online ordering system, allowing restaurants to retain full ownership of their profits. Restaurants can integrate the ordering system directly into their websites, mobile apps, and social media channels, such as Facebook or Instagram, giving them control over their branding and customer experience.

   • Restaurants can customize their menus, set prices, and adjust availability for delivery, takeout, or curbside pickup, ensuring full flexibility in how they serve customers.

2. Custom-Branded Mobile App:

   • ChowNow enables restaurants to offer their own custom-branded mobile app, giving customers a seamless way to order from the restaurant. This eliminates the need for customers to go through third-party apps, strengthening the restaurant’s brand identity and loyalty.

   • The app includes features such as menu browsing, order tracking, and payment processing, all tailored to match the restaurant’s branding and design.

3. Third-Party Delivery Integration:

   • While ChowNow allows restaurants to take control of their own ordering, it also integrates with third-party delivery services for those who want to offer delivery but lack their own fleet. Restaurants can still manage delivery orders while using third-party couriers, ensuring flexibility and convenience.

   • This integration helps restaurants offer delivery without being tied to the high commission fees typically associated with food delivery platforms.

4. Marketing and Customer Engagement Tools:

   • ChowNow provides marketing tools that help restaurants engage with their customer base and drive repeat business. Restaurants can create personalized marketing campaigns, such as email marketing, digital ads, and promotions, using data gathered from past orders and customer preferences.

   • Additionally, ChowNow provides restaurants with marketing assets like social media ads, Google Ads, and promotional templates to help restaurants reach more customers.

5. Order Management Dashboard:

   • ChowNow’s order management dashboard offers a central hub where restaurants can manage incoming orders, track deliveries, and monitor the status of pickups. This dashboard ensures that restaurant staff can quickly access real-time information about orders, ensuring that customer service is prompt and accurate.

   • The system also allows restaurants to adjust menu items, update pricing, or temporarily close online orders during high-demand periods to manage workloads more effectively.

6. Customer Insights and Analytics:

   • ChowNow provides detailed insights and reporting tools that help restaurants analyze customer behavior, track order trends, and evaluate the performance of marketing campaigns. This data allows restaurants to tailor their offerings and marketing efforts based on customer preferences and historical trends, driving customer retention.

   • Reports include information on repeat customers, popular menu items, order volumes, and peak times, helping businesses optimize their operations.

7. Flexible Payment Options:

   • The platform offers multiple payment options, including credit cards, digital wallets, and contactless payment methods, ensuring that customers have a seamless payment experience. Restaurants can also process refunds or adjust orders easily through the dashboard.

8. Seamless Integration with POS Systems:

   • ChowNow integrates with various popular POS systems, allowing restaurants to sync online orders with their existing workflows and inventory management. This ensures that orders placed through ChowNow are reflected in the restaurant’s overall operational ecosystem, preventing inventory discrepancies and improving accuracy.

Benefits:

• Increased Profitability: By offering a commission-free platform, ChowNow allows restaurants to keep a higher percentage of profits compared to traditional delivery platforms that charge commission fees on each order.

• Direct Customer Relationships: The platform enables restaurants to build and maintain direct relationships with their customers, providing opportunities for personalized service, loyalty programs, and better engagement.

• Custom Branding: With branded mobile apps and online ordering systems, ChowNow helps restaurants create a seamless, cohesive brand experience that strengthens customer loyalty and recognition.

• Flexible Delivery Options: ChowNow allows restaurants to integrate third-party delivery services while maintaining control over their online ordering process, ensuring flexibility without sacrificing profitability.

• Data-Driven Decisions: The analytics and reporting tools provided by ChowNow give restaurants valuable insights into customer behavior and sales trends, helping them make data-driven decisions to improve operations and customer satisfaction.