Certain

The customer service is exceptional. I can always reach someone via email or phone, and they genuinely listen to my concerns. Some app features are a bit glitchy for our specific business needs, but keeping logged-in users engaged with our event apps helps us connect with attendees effectively.

It's a comprehensive platform that handles everything from pre-event planning to the event itself, including real-time stats and a mobile app. There's a learning curve due to the sheer number of menus and options, and because it's so powerful, there are multiple ways to accomplish tasks, which can be overwhelming. Event and attendee management saves time and boosts our productivity.

I like using Certain for finalizing our classes and programs because it centralizes all necessary information, making it accessible for the entire team to understand event details. It's helpful for collecting registration data. Once I got the hang of it, Certain became a useful tool. I appreciate being able to copy and paste from previous forms, saving time on repetitive content for similar events. It's also great that I can use it effectively without being the team's expert. However, Certain isn't very intuitive for me; I often fumble around with it. The initial setup was tough, with little training or support, and I found myself hunting and pecking, hoping I was doing it right. I use Certain to centralize event info for the team and gather registration data efficiently, and I'm grateful for the copy-paste feature that saves time.

Certain is fairly straightforward, especially once you've used it for a while and can copy/paste from existing events. The display options allow you to create a very polished look. However, the coding aspect is complex, and creating a brand new site from scratch takes me a long time. It's great for those managing attendee registrations, and the ability to quickly generate reports for clients is a major plus.

I appreciate the functionality it offers, though I don't use it regularly or explore all its capabilities. Copying events simplifies the creation process. Yet, Certain isn't user-friendly at all; creating new events without copying from previous ones requires significant effort. Adding new questions to forms is incredibly difficult, involving multiple steps in different places, and often requires trial and error to get it right. I need to track attendees and their information, and Certain successfully gathers everything I need in one place.

Certain is a reliable choice for users with CSS knowledge, offering extensive website customization with limited constraints. The registration form layout is very flexible, allowing for multi-layered logic and full control over page arrangement and order. However, the builder's UI needs a modern upgrade; integrated drag-and-drop modules and a more intuitive design space would be highly beneficial. The builder requires some coding expertise to create a polished website. Certain's pricing is per transaction or registered attendee, whereas I'd prefer a per-user login fee. We can't host custom domains for different events, and the support team often provides generic responses without fully understanding the issue. Currently, we have unresolved problems that haven't received solutions.

Certain offers self-scheduling and email communication for our events, which is convenient for advising appointments. The API is helpful for generating student communications and integrating with our advising system during events. The advising functions, email templates, and the ability to plan event agendas within each schedule add to its utility. I also appreciated the support provided for setup issues, despite the initial rough start. We use Certain to record student check-in codes for attendance, but this doesn't work well for all students; we need a way to make that a requirement within the schedule. Additionally, the advising appointments feel outdated and need a visual refresh. The initial setup was problematic with technical issues. I use Certain for self-scheduling, email communication, and event planning, making events accessible to students and streamlining advising appointments.

Their customer support is very responsive, even across different time zones. They always try to reach out and offer solutions, and if I didn't get a reply initially, they even helped me set up the project within my program so I could use it right away. The AI assistance also provides valuable insights quickly when I'm in my time zone. However, the platform's framework is quite rigid; making personal changes requires diving into the front-end code, which demands coding knowledge. Their code editor needs improvement as it feels outdated, making formatting adjustments extremely difficult. We're using it to build a registration website and service portal for our entire region, and I'm pleased with the final result.

You can tailor every aspect of the event experience, from the registration page to confirmation emails and session sign-ups, making it easy to craft a unique experience for each event. However, the interface and backend feel dated and cumbersome, with some features hidden and hard to locate. It efficiently manages event registrations, payments, and pass purchases all in one spot. Additionally, it collects extensive registrant data that helps us refine our promotional strategies and tailor one-on-one outreach for incomplete registrations.

The support from Certain is outstanding, typically responding and resolving issues within a day. Whether it's tweaking email formatting or adjusting settings that impact registration, they persist until a solution is found, even if it's complex, and they manage to do it all through email. Once you get the hang of the platform, it's quite intuitive and packed with customization features for your registration process. Sending emails is straightforward, importing registrants is a breeze, and managing capacity is a significant advantage. The developers have gone out of their way to offer customized assistance so we can maximize the system's potential. However, it's not very accessible for those unfamiliar with coding or web design; basic formatting can be tricky and often necessitates extra support, though the support is prompt and helpful. The system expects users to be experts in their field, which was challenging as a new hire with no training. Still, the support team is so knowledgeable that I feel confident navigating the system. We recently integrated our own payment system to bypass Certain's built-in options like PayPal. With a tight deadline, Certain was incredibly supportive, quickly devising solutions to make it work. Although we've encountered a few glitches and unresolved errors, I believe they take these matters seriously. This integration will save our organization thousands in processing fees.