· 0 reviews
Catalyst
Customer Success Software for Agile Growth
About Catalyst
Catalyst, now part of Totango, is a customer growth platform designed to help post-sales teams identify and capitalize on expansion and upsell opportunities. The platform enables teams to prioritize value delivery, align around customer outcomes, and transform customer success from a cost center into a revenue engine. Key capabilities include customer health scoring, journey mapping, automated workflows, and AI-powered churn intelligence (Unison). Catalyst integrates with popular business tools such as Salesforce, HubSpot, Zendesk, Gmail, and Slack, providing a unified view of customer interactions. Totango's overall Customer Growth platform combines customer management software, predictive revenue intelligence, and a value methodology to help businesses retain and grow customers. The product is used by enterprises seeking to scale customer success efforts, improve engagement, and drive recurring revenue.
Challenges It Solves
- Difficulty in identifying expansion and upsell opportunities
- High customer churn rates
- Lack of visibility into customer health and engagement
- Misalignment between customer success and sales teams
Screenshots
Use Cases
Customer Retention
Identify at-risk customers early and take proactive actions to reduce churn.
Expansion Revenue
Uncover upsell and cross-sell opportunities by analyzing customer health and engagement.
Customer Onboarding
Streamline and automate onboarding processes to accelerate time-to-value.
Pricing
Custom pricing — built for your team
Catalyst pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.
Key Features
Tailor health scores to customer segments for improved accuracy.
Implement new strategies quickly with pre-built customer journeys.
Automate manual tasks to improve efficiency and effectiveness.
AI-powered detection of churn risks and expansion opportunities.
Connect with CRM, support, communication tools like Salesforce, HubSpot, Zendesk, Slack.
Centralize customer data into single customer profiles.
What Reviewers Say
What works well
- Comprehensive customer success platform with AI-powered insights
- Strong integration ecosystem with major CRM and support tools
- Award-winning product recognized by G2 and TrustRadius
Common concerns
- Pricing not publicly disclosed, requires contacting sales
- May be overkill for small businesses with simple CS needs
Reviews
No reviews yet for Catalyst
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Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
Slack
Share customer health and account updates in Slack, create touchpoints and tasks without a Totango seat.
Salesforce
Sync CRM data attributes to Totango accounts and write back tasks and touchpoints in real-time.
Microsoft Outlook
Automatically log emails and replies as touchpoints in customer timelines.
Zendesk
Integrate help desk tickets, CSAT ratings, and customer health data to trigger workflows and early warnings.
Gmail
Chrome extension to log emails as touchpoints without leaving Gmail.
HubSpot Sales Hub
Import HubSpot CRM data attributes and write back Totango tasks and touchpoints.
Governance & Compliance
EU AI Act
Classification: None
Data Processing Agreement
None DPA available
Sub-processors
Not disclosed
Right to Erasure
✗ Not supported
Change Notifications
None
NIST AI RMF
Not assessed
AiDOOS Managed Deployment
Deploy Catalyst in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- Totango account with admin access
- API credentials for integrations
- SSO configuration details
Configuration Options
- Customer health score customization
- Workflow automation templates
- Integration connectors
- User role and permission settings
How Catalyst Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
C
Catalyst This product
|
Good | Good | Excellent | Fair | Good | Fair | Good | Good | — | $Custom/user |
|
GS
Gainsight
|
Excellent | Good | Excellent | Fair | Excellent | Good | Fair | Good | ★ None | $None/user |
|
CZ
ChurnZero
|
Good | Good | Good | Fair | Good | Fair | Good | Good | ★ None | $None/user |
|
PH
PlanHat
|
Good | Excellent | Fair | Good | Good | Poor | Excellent | Good | ★ None | $None/user |
A Virtual Delivery Center for Catalyst
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers Catalyst
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists