"Using It for Weekly Webinars"
I like that we can see everything our customers do within the webinar. The auto-mute feature is handy. I appreciate that once we set up a webinar properly, our team can run it without us needing to be present. It automates a lot, like emails and handouts. I don't have to do as much on the producer side compared to our previous platform. Once configured, it's easy to use! We use the product monthly, sometimes just three webinars, other months many more. Our Customer Success Manager, Aaron, is always quick to respond and assist! He's been fantastic throughout our entire time with BigMarker. I can email him and get fast responses. We love fast service and having a dedicated person rather than a support team. The integration was fairly easy—though a lot of work initially, now it's much simpler for us. The hardest part is handling all the settings. Their team guides you through it, but it's tough to know what features are available or what to ask for. The challenge is that we want webinars to work in a specific way that they don't, so we've found workarounds. I guess we have an unusual use case. For example, I wish I could create a series and add a webinar every Friday at 10am for a date range, just entering titles. Instead, I have to create each webinar individually. Not a big deal, but it would be nice. It's helping us reach more customers than ever before!
C
Community Engagement Program Manager
"Fantastic Software and Exceptional Support Team"
BigMarker Makes Webinars Effortless! BigMarker has been one of the best platforms we've used for webinars. It's intuitive for both attendees and producers, and the team is responsive to feedback and continuously improves the experience. Special kudos to Aaron Noah—he's always available and quick to fix issues. We have regular meetings, and he genuinely ensures we understand changes and their impact. BigMarker has definitely made my job easier! No complaints! We've faced no major issues, and when something arises, the BigMarker team is always supportive. We use BigMarker for our live webinars. It's user-friendly for both consumers and producers. We also love the data reports we can pull, which simplifies showing ROI on projects.
S
Small-Business (50 or fewer emp.)
"Achieving Digital Event Excellence with BigMarker"
BigMarker has considered everything! The platform is highly customizable to your needs, showing their exceptional attention to detail and high standards. Nothing! In extensive use, I haven't found anything I dislike. It allows us to host and produce high-quality digital events for clients, making the entire process smooth and hassle-free.
"My Essential Day-to-Day Tool"
I find it very user-friendly, especially for Project Managers like me. Juggling many clients means I regularly need to check their webinar statuses, and I'm glad this platform makes it so straightforward. Customer support responds quickly, which is a huge plus. Occasionally, the platform has glitches and offers limited customization, which can be a disadvantage for clients, particularly luxury brands that often want more tailored solutions. I hope BigMarker addresses these issues soon to appeal to a wider range of clients. It helps us connect with client leads, which in turn supports their sales efforts.
"Everything You Need for Webinar Marketing"
It's a complete solution for webinar marketing. I like having the ability to create landing pages, send automated emails, and host webinars all in one place. It does take some getting used to, but once you're familiar, it's very beneficial. The email limit of 10,000 per day is reasonable. Not having to switch between different platforms for promoting and hosting webinars saves a lot of time, money, and effort.
"No-Download Webinars Great for Client Acquisition"
The browser-based interface is a big plus. Not needing attendees to download anything is flexible, though learning the platform can be a bit challenging due to the overwhelming number of settings. Overall, it's excellent for generating leads for clients.
"Highly User-Friendly and Feature-Rich Experience"
We greatly appreciate the user-friendliness and the wide range of features for customizing webinars. The only potential improvement is simplifying the webinar settings pages when setting up a new event. We offer webinar services in our company, and BigMarker helps us manage and deliver webinars seamlessly, with excellent tools for API integration and registration tracking.
"Dependable and Handy, With Some Limits"
The standout feature of BigMarker is its dependability and ease of use for hosting webinars and virtual events. The platform is stable, has an intuitive interface, and requires minimal technical setup, making live sessions effortless. Users also appreciate the strong branding customization, high-quality video and audio, and seamless attendee experience. Automated webinars, detailed analytics, and email reminders simplify managing the entire event lifecycle from one place. Overall, it's a comprehensive platform that saves time and delivers a professional, engaging experience for hosts and participants. While BigMarker is reliable and user-friendly, there are some areas for improvement. Customization options feel somewhat constrained – for instance, layout flexibility and branding controls could be more extensive. The design interface occasionally appears dated compared to newer tools. Additionally, analytics and reporting could provide deeper insights and easier data exports. More seamless integrations with CRMs and marketing automation tools would also streamline post-event workflows. These aren't dealbreakers, but enhanced flexibility and integration would make BigMarker even more powerful for teams managing multiple events. BigMarker addresses the challenges of hosting professional webinars without complex setups or multiple tools. It consolidates live streaming, audience engagement, recording, analytics, and automated follow-ups into one platform. For our team, this reduces time on logistics and allows focus on content and audience interaction. The platform's reliability minimizes technical glitches during live sessions, ensuring a smooth, professional experience for speakers and attendees. In short, BigMarker streamlines the event process, boosts efficiency, and elevates the quality and consistency of our online events.
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Clinical Education and Professional Relations Manager
"Versatile Event Management Solution"
Our team has relied on BigMarker for event management, and it's been transformative. It simplifies registration, communications, and scheduling in one platform, which has saved significant time and reduced manual effort. What we appreciate most: intuitive interface – easy for both staff and attendees. Comprehensive reporting and Salesforce integration – help us monitor registrations, engagement, and ROI. Customization options – from branded registration pages to tailored communication sequences. Excellent support – responsive and swift in resolving queries. All in all, BigMarker has streamlined our event workflows and enhanced the experience for our team and participants. We'd strongly endorse it as an all-in-one event solution. I do wish presenters had a better way to share slides. For larger decks, uploading and sharing is challenging, often requiring a second screen. Aside from that, it's been a fantastic platform. The Salesforce integration for tracking data and metrics has been invaluable in demonstrating the value of our educational programs through the metrics we pull from BigMarker into Salesforce.
"Extensive Personalization and Robust Event Capabilities"
The platform offers extensive personalization for attendees, along with full-spectrum tools for marketing and executing events, plus analytics on participant data. The scene builder is robust for visual production, offering numerous ways to add finesse so webinars don't resemble simple video calls. When it comes to recordings, we only get a single master file. Having distinct audio and video tracks for each presenter or source would greatly enhance editing flexibility. We offer webinar hosting and promotion to a broad client base, so a platform that is both dependable and strong, as well as flexible and customizable, is crucial. BigMarker has proven to be an excellent ally for us.