· 0 reviews
AskNicely
Customer Experience Software that measures every customer experience and sees the impact on the bottom line.
About AskNicely
AskNicely is a customer experience (CX) management platform designed for multi-location service businesses. It enables organizations to collect real-time feedback through dynamic, conversational, AI-powered surveys via email, SMS, web, mobile app, and in-store kiosks. The platform provides actionable insights for head office, branch managers, and frontline employees, helping them improve customer experience and motivate teams. Key features include NiceAI® for AI-powered text analysis and sentiment tracking, automated review generation and reputation management, performance leaderboards, and employee activation tools like personalized dashboards and recognition shoutouts. AskNicely integrates with over 100 tools including CRM systems. The platform helps businesses increase NPS, generate positive reviews, and drive earned growth through customer referrals. It is used by companies like Cinch, Schweiger Dermatology Group, and Caci. AiDOOS enhances deployment and adoption of AskNicely by providing managed services for customization, integration, and ongoing support, ensuring seamless implementation and maximizing ROI.
Challenges It Solves
- Collecting real-time customer feedback across multiple locations
- Motivating frontline teams to improve customer experience
- Managing online reputation and generating positive reviews
- Analyzing unstructured feedback to identify trends and action items
Screenshots
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Use Cases
Improve NPS
Use continuous feedback and AI insights to identify drivers of customer loyalty and increase Net Promoter Score.
Generate Online Reviews
Automatically request reviews from satisfied customers to boost ratings on Google, Facebook, and Yelp.
Motivate Frontline Teams
Use leaderboards, recognition, and personalized dashboards to drive employee engagement and CX performance.
Standardize CX Across Locations
Implement unified feedback collection and performance tracking across all branches to ensure consistent service quality.
Pricing
Custom pricing — built for your team
AskNicely pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.
Key Features
AI-powered surveys that adapt in real time based on customer context.
Natural language processing to analyze feedback sentiment and themes.
Automated review requests and monitoring across 100+ sites.
Real-time ranking of locations and teams based on CX KPIs.
Personalized dashboards, digests, and shoutouts to engage frontline staff.
Autonomous AI agents that monitor feedback, draft replies, and route reviews.
What Reviewers Say
What works well
- Easy-to-use platform with conversational surveys and real-time dashboards.
- Strong AI capabilities with NiceAI for text analysis and actionable insights.
- Effective for multi-location businesses with location-specific analytics and leaderboards.
Common concerns
- Pricing not publicly disclosed, requiring contact with sales.
- May require integration effort to fully utilize CRM data.
Reviews
No reviews yet for AskNicely
AiDOOS-verified review data is collected after deployment. Deploy this product and be among the first to share your experience.
Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
Salesforce
Integrate with Salesforce to sync customer data and trigger surveys.
HubSpot
Connect HubSpot to automate survey sends and sync feedback.
Slack
Receive real-time alerts and feedback in Slack channels.
Microsoft Teams
Get survey notifications and reports directly in Teams.
Zendesk
Integrate with Zendesk to trigger surveys based on support tickets.
Google Sheets
Export survey responses directly to Google Sheets.
Mailchimp
Sync customer lists and automate survey email campaigns.
Intercom
Send in-app surveys and sync feedback with Intercom.
Governance & Compliance
EU AI Act
Classification: None
Data Processing Agreement
None DPA available
Sub-processors
Not disclosed
Right to Erasure
✗ Not supported
Change Notifications
None
NIST AI RMF
Not assessed
AiDOOS Managed Deployment
Deploy AskNicely in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- Active CRM system or customer data source
- Admin access to configure SSO
- API keys for integrations
- Survey template requirements from business
Configuration Options
- Survey branding customization
- Workflow automation triggers
- User role and permission settings
- Integration mapping with CRM
How AskNicely Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
A
AskNicely This product
|
Good | Good | Fair | Fair | Good | Good | Good | Good | — | $Custom/user |
|
ME
Medallia
|
Excellent | Good | Excellent | Poor | Excellent | Good | Fair | Good | ★ None | $None/user |
|
QU
Qualtrics
|
Excellent | Good | Excellent | Poor | Excellent | Good | Fair | Good | ★ None | $None/user |
|
DE
Delighted
|
Fair | Excellent | Fair | Good | Good | Good | Excellent | Good | ★ None | $None/user |
A Virtual Delivery Center for AskNicely
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers AskNicely
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists