Alterian Real-Time CX Platform
AI-powered customer journey analytics
About Alterian Real-Time CX Platform
Alterian Real-Time CX Platform is an AI-powered customer journey analytics and orchestration solution that enables businesses to see, understand, act, and optimize customer journeys at scale. The platform combines one of the world's largest customer behavior datasets with advanced AI to reveal the full digital customer journey beyond owned channels, including competitors. It offers Journey Insight for analytics and Journey Action for real-time orchestration. Key capabilities include customer journey intelligence, competitive benchmarking, win-loss analysis, and AI-driven insights through natural language queries. The platform integrates seamlessly with existing systems and is recognized by Forrester as a leader. AiDOOS enhances deployment and adoption by providing managed services, integration support, and AI-driven optimization to maximize ROI.
Challenges It Solves
- Limited visibility into customer journeys beyond owned channels
- Difficulty in identifying gaps and opportunities in customer experience
- High cost and complexity of traditional customer journey analytics
- Inability to benchmark performance against competitors
Screenshots
Use Cases
Improve customer acquisition
Use journey intelligence to identify upstream influences and optimize acquisition strategies.
Drive revenue generation
Leverage competitive insights to uncover revenue opportunities.
Reduce business costs
Identify and fix broken journeys to reduce churn and operational costs.
Increase customer lifetime value (CLTV)
Analyze customer lifecycle and behavior to enhance retention and loyalty.
Pricing
Custom pricing — built for your team
Alterian Real-Time CX Platform pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.
Key Features
AI-powered customer journey analytics across owned and competitor channels
Conversational AI assistant for natural language queries
Interactive dashboards and data visualizations for competitive intelligence
Iterative, scalable orchestration across channels
Understand upstream purchase influences and downstream user behaviors
Analyze campaigns, referrers, and user search terms
What Reviewers Say
What works well
- Provides visibility beyond owned channels, including competitor journeys
- AI-powered insights through natural language queries
- Recognized as a Forrester Wave Leader with highest scores in 18 criteria
- No IT setup or integration required for Journey Insight
Common concerns
- Limited information on enterprise pricing and features
- Free plan has limited functionality and data depth
- May not cover smaller markets or brands with limited data
Reviews
No reviews yet for Alterian Real-Time CX Platform
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Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
Salesforce
Sync customer data with Salesforce for unified customer profiles.
Adobe Experience Cloud
Integrate with Adobe for advanced analytics and personalization.
Salesforce Marketing Cloud
Orchestrate cross-channel campaigns with Marketing Cloud integration.
Google Cloud
Run analysis on Google Cloud infrastructure for scalability.
Governance & Compliance
EU AI Act
Classification: None
Data Processing Agreement
None DPA available
Sub-processors
Not disclosed
Right to Erasure
✗ Not supported
Change Notifications
None
NIST AI RMF
Not assessed
AiDOOS Managed Deployment
Deploy Alterian Real-Time CX Platform in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- Active Alterian subscription
- Admin access to configure integrations
Configuration Options
- Journey Insight setup
- Journey Action orchestration
How Alterian Real-Time CX Platform Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
A
Alterian Real-Time CX Platform This product
|
Excellent | Good | Excellent | Fair | Good | Fair | Good | Good | — | $249/user |
|
AE
Adobe Experience Cloud
|
Excellent | Good | Excellent | Poor | Excellent | Good | Fair | Good | ★ None | $None/user |
|
SM
Salesforce Marketing Cloud
|
Good | Fair | Excellent | Poor | Excellent | Good | Fair | Good | ★ None | $None/user |
|
HM
HubSpot Marketing Hub
|
Good | Excellent | Good | Excellent | Excellent | Good | Excellent | Good | ★ None | $None/user |
A Virtual Delivery Center for Alterian Real-Time CX Platform
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers Alterian Real-Time CX Platform
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists