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Aide
The governed agentic AI platform for customer experience.
About Aide
Aide is a governed agentic AI platform that automates customer support end-to-end directly within existing helpdesk systems like Zendesk, Front, and Gorgias. It deploys AI agents that can answer customer queries, take actions (such as updating orders or handling returns), and escalate when needed, all under strict governance controls. The platform builds a Customer Intent Map by classifying every conversation, providing insights into the voice of the customer. Aide integrates with backend systems via MCP API to gather customer context and takes actions in connected tools like Shopify. With AiDOOS, deployment and adoption are enhanced through seamless integration with your current infrastructure, allowing teams to go live quickly and iterate on automation scenarios. Aide's pricing is based on partnership level, with plans starting at $3,000 per month, and includes features like topic detection, agent copilot, and smart tagging. It is trusted by companies like Bartesian, which automated 100% of their time-critical order changes.
Challenges It Solves
- Support teams struggle to keep up with high volumes of repetitive customer inquiries.
- AI solutions often act without proper governance, leading to risky errors.
- Businesses lack visibility into why customers contact them, making it hard to improve products and policies.
- Manual handling of time-critical tasks like order changes causes delays and lost revenue.
Screenshots
Use Cases
Automated Order Management
Aide handles address changes, cancellations, and order status inquiries directly in Shopify, processing them within the fulfillment window.
Voice of Customer Analysis
Classifies all support conversations to reveal trending issues, product defects, and policy friction.
Agent Assist
Provides human agents with AI-drafted responses and customer context to speed up resolution times.
Pricing
Custom pricing — built for your team
Aide pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.
Key Features
Deploy AI agents that resolve customer issues end-to-end inside your helpdesk.
Every action is tested, logged, and only taken when the AI is certain.
Classifies every conversation by intent to provide a living view of customer needs.
Provides human agents with customer context and drafted responses in a panel.
Automate intent by intent with conditions and actions you define.
One-click connections to Zendesk, Front, Gorgias, Shopify, and more.
What Reviewers Say
What works well
- Governed AI with strict policy enforcement and full visibility.
- Integrates with major helpdesk and e-commerce platforms.
- Automates end-to-end tasks like order changes, reducing manual work.
Common concerns
- Pricing is not transparent and requires a demo.
- May require significant configuration for specific use cases.
Reviews
No reviews yet for Aide
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Reviewer Demographics
Top Industries
No data available
Company Size
No data available
Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
Zendesk
Aide integrates with Zendesk to resolve tickets end-to-end, provide copilot drafts, and build an intent map from ticket history.
Front
Aide integrates with Front to resolve conversations, draft responses, and execute actions like booking changes directly in the shared inbox.
Gorgias
Aide integrates with Gorgias to automate ecommerce support, including order status, cancellations, and address changes using live Shopify data.
Shopify
Aide integrates with Shopify to read live order data, update addresses, hold or cancel orders, and resolve WISMO tickets.
Salesforce
Aide integrates with Salesforce for customer data access and automation.
Slack
Aide can send notifications and alerts to Slack channels for team visibility.
Intercom
Aide integrates with Intercom for conversational support and automation.
HubSpot
Aide integrates with HubSpot for customer data and ticket management.
Governance & Compliance
EU AI Act
Classification: Limited Risk
Right to Erasure
✓ Supported
Change Notifications
Notification within 30 days of material changes.
NIST AI RMF
✓ Aligned
AiDOOS Managed Deployment
Deploy Aide in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- Active helpdesk account (Zendesk, Front, or Gorgias)
- API credentials for integration
- Defined automation intents or workflows
- Admin access for configuring governance settings
Configuration Options
- Configure automation scenarios (intent-based)
- Set up human-in-the-loop approval levels
- Connect backend systems via MCP API
- Customize response templates and knowledge base
Often Deployed With
Common Setup Issues (& how AiDOOS handles them)
How Aide Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
A
Aide This product
|
Excellent | Good | Excellent | Fair | Good | Poor | Good | Excellent | — | $3000/user |
|
ZD
Zendesk AI
|
Good | Excellent | Excellent | Fair | Excellent | Good | Excellent | Excellent | — | $49/user |
|
IC
Intercom
|
Good | Excellent | Excellent | Poor | Excellent | Good | Excellent | Good | — | $39/user |
|
FT
Forethought
|
Good | Good | Good | Fair | Good | Poor | Good | Good | — | $Custom/user |
A Virtual Delivery Center for Aide
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers Aide
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists