Afton Tickets

We're lucky to have such a responsive, courteous, and professional person helping with our account. Jordan is a rock star. He answers questions quickly, makes sure he understands the need, and responds with links, videos, or a call or text. He's willing to use any communication method that works for me, as I'm the first to admit I always need technical help. Jordan makes using Afton Tickets for our events easy. I've contacted him multiple times, and he's always eager to assist. I've recommended Afton to several organizations purely based on my experience with Jordan. I haven't found a downside, though I wish the ticket landing page were snazzier! Afton charges very low fees to the consumer, which is a huge benefit.

I've recently started using Afton Tickets, and the convenience for both me and my customers has been game-changing. Afton is a one-stop shop for selling and buying tickets plus tracking analytics. The opening acts I book for my shows have benefited from the 'tip the performer' option customers see at checkout. Their support team is responsive, making them an easy choice, and I'm glad I gave them a chance. There's not much I dislike—maybe the small ticket fee, which every ticketing company has, but Afton's fees are much lower than most. Having everything including analytics in one place makes payouts easy because all the information is centralized.

Whenever we have an idea, Vince helps us make it happen. We love the personalized support from Afton. Since we operate at high volume only every few months, regularly improving software and technology is important to us, and we've been very satisfied with Afton on that front. We have no dislikes to mention. Afton makes the post-purchase experience seamless for both guests and box office staff. This allows us to sell more tickets, keep customers happier, and train and retain staff more easily across the board. Having Vince as our dedicated account manager only enhances that, and he feels like part of the team. Lastly, they have one of the best fee structures we found, which helped us generate an additional $26k in revenue last year alone (across 4 events).

This company has been a godsend for my business. The ticket-selling platform they offer is outstanding. They've simplified the online ticket selling process, making it easy for both my clients and me. My favorite features are real-time analytics, customizable event pages, and excellent customer support that I can pass on to my clients. Oh, and I almost forgot the affiliate system that tracks exactly where sales come from. My representative, Jordan Westlund, has been a real asset to my event planning business. With his help, I've been able to give my clients a seamless and enjoyable experience. Jordan is very responsive and detail-oriented. He suggests options and ideas for my clients, making me look like a rock star. I honestly can't think of any negative experience so far. I have complete confidence in Afton serving my clients. Afton offers lower service fees for my customers, free equipment borrowing for ticket outlets, sponsorship ad placement, intuitive financial reports, and I love the influencer affiliate program that credits sales to others, helping sell tickets at record speed.

I began working with Afton Tickets in 2022 for Green River Festival. Our sales rep Katie went out of her way, even from across the country, to help us get set up with the new system. We appreciated that Afton has in-house customer service to handle the influx of customer questions we receive each festival. Katie was always available to adjust our listings and troubleshoot unexpected issues. That summer, Afton sent Katie to help us on-site with ticketing, which made a huge difference in our productivity and confidence as first-time users. Her knowledge, dedication, and calm demeanor put our staff and volunteers at ease, contributing to a very successful Box Office experience. Since then, we've used Afton for four festivals (Arcadia Folk Fest twice, Back Porch Festival, and another Green River Festival) and it's been a breeze. We haven't needed on-site help after that first year, but at every event we know Afton is just a call or text away to ensure smooth operations. The ticketing page is customer-friendly compared to other software we've used, which is important to us. Between festivals, whenever we bring up concerns, the Afton team is open-minded and supportive, adjusting what they can to make our next event successful. The scanners and tablets they provide are extremely easy to use and productive. With high staff/volunteer turnover at our festivals, these tools were simple to train new workers on. I can't recommend Afton (and our rep Katie) enough—I'm a huge fan! The only minor thing is that export grouping of ticketing information could be more customizable. Ticketing, Customer support and service, Event production, Software troubleshooting

The backend is user-friendly, and our rep Jordan responds quickly to any questions or issues. The camera scanners made guest check-in for our large concert series much easier! Sometimes the backend shows error messages that don't make sense for the task, and the physical scanners can act up in real time. It would be helpful if donations that aren't in ticket form or included in advance tickets were shown separately in the post-concert reports. We use Afton as our primary ticketing platform and use their phones to check in guests. Previously, we had problematic platforms that required manual guest list downloads, alphabetizing, and checking people in on a clipboard. Afton has made our box office and ticket tracking far more efficient! I love the daily email updates and how responsive our Afton manager Jordan is!

Afton Tickets offers not just a top-notch software platform but also a team that's incredibly helpful and responsive. They deserve an A for software ease-of-use and an A for customer service! It's refreshing to reach a real person without waiting on a support ticket or going through an AI bot first. Honestly, I can't think of anything I dislike. Maybe more training videos would be useful so I don't always have to ask our agent, but I truly value the human touch Afton provides. Afton simplifies our ticketing process immensely. From the intuitive interface and backend reporting to the ease for ticket buyers, I can personally vouch for how much easier Afton has made running an event with 20,000 attendees. Knowing they're there for support whenever I need them gives me peace of mind that any issues would be promptly resolved. That's not something I've experienced with other ticketing providers. Plus, the fact that scanning equipment is included is a huge bonus!

The standout aspect of Afton Tickets is their customer service. I haven't encountered any downsides yet. Afton is constantly evolving and rolling out new features. They give us the flexibility to tailor events for the various organizations we serve. Their comprehensive suite lets us pull more detailed data from our events and both save and generate revenue compared to other platforms. Our Account Manager, Vincent Cammarota, goes above and beyond to ensure our needs are met. He's always finding solutions for the unique challenges our events face. Thanks, Vince!

Afton offers fantastic resources for our large event. Their team is helpful and quick to respond, and they collaborate effectively with both our staff and customers. Their equipment is dependable. The integrated email system in the portal is a bit tricky; I can't see the final reports from email blasts, and I end up coding my emails for formatting. It works, but I choose not to use it. WiFi access is also challenging. Afton preloads all scanners and brings their own hotspots, so we've had zero connectivity issues at our site thanks to them.

The real-time online data is excellent. Adjusting and adding inventory is straightforward. The HQ app's event-day capabilities are also a big plus; having that functionality right in front of attendees was impactful. One thing that could be improved is ticketing controls, like setting a per-order limit of four tickets. Afton is already working on a ticket limit feature to tackle our biggest issue with scalping.