Optimize Your Zendesk Support with Geckoboard: Real-Time Dashboards for Enhanced Productivity

KB at your finger tips

This is one stop global knowledge base where you can learn about all the products, solutions and support features.

Products-Zendesk Marketplace

Optimize Your Zendesk Support with Geckoboard: Real-Time Dashboards for Enhanced Productivity

Maximizing Efficiency with Real-Time Metrics

Geckoboard for Zendesk Support offers a cutting-edge solution for organizations looking to boost their productivity and streamline customer support operations. By enabling the creation of custom real-time dashboards, Geckoboard empowers teams to monitor live support Key Performance Indicators (KPIs) seamlessly throughout the day. With the ability to connect directly to your Zendesk account, Geckoboard ensures that critical metrics such as CSAT scores, ticket statuses, SLA compliance, and average response times are visualized in a clear and concise manner. This visibility allows teams to react swiftly to issues, balance workloads effectively, and celebrate achievements in real-time.

Enhanced Collaboration and Accessibility

One of the standout features of Geckoboard is its capability to facilitate easy sharing of key metrics with team members and stakeholders. Whether through live links that can be accessed from any browser, email notifications, or integration with collaboration platforms like Slack, Geckoboard ensures that everyone stays informed and engaged. Moreover, the platform supports collaborative dashboard creation, enabling team members to contribute their insights and create personalized views tailored to their specific needs. With Geckoboard, transparency and collaboration are at the forefront, fostering a culture of shared responsibility and continuous improvement.

Driving Proactive Decision-Making

By consolidating data from Zendesk Support, Talk, Chat, and Sell, Geckoboard provides a holistic view of customer interactions across various channels. This comprehensive omnichannel perspective enables teams to identify trends, anticipate bottlenecks, and address issues proactively. Real-time visibility into agent availability, workload distribution, and individual performance metrics empowers managers to optimize resource allocation, improve operational efficiency, and deliver exceptional customer experiences. Geckoboard's interactive features, such as live agent status metrics and notifications, further enhance decision-making by ensuring that teams are promptly alerted to changes in performance or service levels.

Empowering Team Engagement and Recognition

Geckoboard goes beyond mere data visualization to foster a culture of engagement and recognition within customer support teams. By showcasing top performers, highlighting achievements, and promoting friendly competition, Geckoboard motivates agents to excel and contribute to the collective success of the team. The platform serves as a tool for acknowledging the hard work and dedication of support professionals, elevating their visibility within the organization and creating a sense of validation and appreciation for their efforts. Through dynamic dashboards and real-time feedback, Geckoboard energizes teams, boosts morale, and enhances overall team performance.

Stay Ahead in Today’s Competitive Market!
Unlock your company’s full potential with a Virtual Delivery Center (VDC). Gain specialized expertise, drive seamless operations, and scale effortlessly for long-term success.

Book A Meeting To Setup A VDC

Exploring What's New in Zendesk for Continuous Improvements

Introduction to Zendesk Updates

Zendesk, a renowned customer service and engagement platform, regularly releases updates to enhance its functionality and provide users with new features. By staying informed about the latest changes in Zendesk, users can leverage these improvements to optimize their customer support processes and drive better outcomes.

Read article

Welcome to Knowledge Base!

KB at your finger tips

Products-Zendesk Marketplace