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Revolutionizing Customer Support: How EvryJewels Achieved 70% Automation and 63% Cost Reduction with Yuma AI

Introduction to EvryJewels

EvryJewels, a Canadian family-run jewelry business, encompassing trendy and classic jewelry, was founded by siblings Britt and Jake, known for their collaborations and strong community presence. Starting from humble beginnings, the brand has grown into a global name in jewelry.

Challenges Faced by EvryJewels

With rapid growth came an influx of customer inquiries, overwhelming the small support team. Maintaining response times and quality interactions became challenging, especially during peak seasons, impacting customer satisfaction.

The Solution by Yuma AI

Partnering with Yuma AI in 2024, EvryJewels automated repetitive tasks like shipping updates and returns processing. Yuma's AI provided instant, accurate responses, integrated seamlessly with existing systems, and understood the brand's unique voice.

Impressive Outcomes Achieved

The collaboration led to a 70% automation rate, handling 150,000 tickets in December 2023 alone. Costs were slashed by 63%, with response times improving by 87.5%. Besides savings, the team's engagement increased as they focused on value-driven inquiries.

Unexpected Benefits and Future Prospects

EvryJewels gained insightful data on customer preferences and enhanced product recommendations. This partnership positions them well for European expansion plans in 2025. Automation by Yuma did not compromise the personal touch, fostering exceptional service.


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Revolutionizing Customer Service with Yuma AI

Empowering Shopify Merchants

Yuma AI is dedicated to introducing the power of AI to Shopify merchants, enabling them to provide exceptional customer service. By embracing AI disruption, Yuma AI foresees a significant transformation in customer service within the next 1-2 years. Their mission is centered on empowering merchants with cutting-edge AI capabilities and supporting customer support agents in delivering outstanding customer experiences.

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Optimizing Customer Service with Yuma AI - Terms of Service Details

Introduction to Yuma AI Terms of Service

Yuma AI offers a range of services to enhance customer service through AI automation. By accessing the website or utilizing the services, users agree to the terms outlined in the Terms of Service.

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Automate Your Customer Support with Yuma AI - Enhance Productivity and Efficiency

Efficiency Boost in First Response Time

Yuma AI's innovative solution has led to an impressive 87.5% reduction in First Response Time (FRT) for businesses. By accurately handling customer inquiries, Yuma enables organizations to streamline their customer support processes and enhance overall efficiency.

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Yuma AI: Revolutionizing Customer Support for MyVariations in the Dental Hygiene Industry

Introduction

MyVariations, a leading brand in the French DTC market for electric toothbrushes, faced a surge in customer inquiries as they expanded into retail and saw their subscriber base grow. This influx of queries posed a challenge to their customer service team, necessitating a more efficient solution to maintain service quality.

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Revolutionizing Customer Support with Yuma AI: The Koin Club Success Story

Enhancing Customer Service Efficiency

The Koin Club implemented Yuma AI to automate 40% of their customer support tickets, leading to a remarkable enhancement in their SLA response times, which increased from 6% to 56.9% in just six months. This automation allowed them to optimize their customer support staff by 83%, showcasing a significant improvement in operational efficiency.

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