Reshaping E-Commerce Customer Service with Omnie and Yuma AI

Yuma AI

Reshaping E-Commerce Customer Service with Omnie and Yuma AI

Introduction to Omnie and Yuma AI Partnership

Omnie, a prominent customer-service solutions provider, partnered with Yuma AI in April 2023 to revolutionize e-commerce customer service. Through this collaboration, 12 e-commerce businesses are benefiting from personalized, autonomous AI support available round-the-clock in multiple languages and brand personas.

Identifying the Problem and Yuma's Solution

Omnie recognized the necessity of AI adoption in the customer service industry to manage the increasing global demands efficiently. Yuma's integration with Shopify and its autonomous capabilities enabled Omnie to serve clients with speed and accuracy. By leveraging Yuma's technology, Omnie achieved 50% automation for top clients, reducing response times from 7 hours to just one hour.

Transformational Outcomes

The partnership with Yuma resulted in significant efficiency gains for Omnie. Full automation rates reached 50% for top clients, and the first-response time decreased by 86%. Yuma enabled one client to save 9 full workdays in a month, enhancing overall operational streamlined experience for Omnie's clientele.

Enhanced Customer Satisfaction

Yuma's AI capabilities elevated customer satisfaction levels within Omnie's client portfolio. Interactions consistently rated 4.5 to 5 stars, with some AI responses surpassing human-agent interactions. Clients praised the seamless and human-like quality of AI responses, attributing them to the improved customer satisfaction scores.

Support and Innovation Excellence

Yuma's proactive support and rapid responses were instrumental in the success of the partnership with Omnie. Elizabeth Cuffe, Omnie's Implementation Lead, commended Yuma's timely assistance, quick issue resolution, and ownership of challenges. Yuma's support facilitated the seamless integration of AI solutions, ensuring continuous innovation.

Global Reach and Continuous Improvement

Yuma's support for multiple languages enabled Omnie to extend AI automation to diverse e-commerce businesses globally. This global 24/7 support enhanced accessibility and efficiency for clients across different time zones and regions. The collaborative efforts between Yuma and Omnie are poised to further increase automation rates and elevate customer experience to new heights.

Stay Ahead in Today’s Competitive Market!
Unlock your company’s full potential with a Virtual Delivery Center (VDC). Gain specialized expertise, drive seamless operations, and scale effortlessly for long-term success.

Book a Meeting to Avail the Services of Yuma AI

Streamline Your Subscription Management with Yuma AI's Seal Subscriptions Integration

Effortless Subscription Management with Seal Subscriptions

Seal Subscriptions is a dedicated subscription management tool crafted for Shopify merchants, offering seamless creation and management of multiple subscription options directly within the Shopify ecosystem. With Seal, users can easily set up auto-charging subscriptions and manually create customized subscription plans for their customers. The tool integrates smoothly with major e-commerce platforms like Shopify and popular help desks such as Gorgias and Zendesk, while also supporting integration with other apps like Bundler, Klaviyo, and Google Analytics.

Read article

Revolutionizing Customer Support with Yuma AI

Innovative Features for Enhanced Customer Support

Yuma AI offers a range of innovative features that revolutionize customer support processes. With integrations with platforms like Shopify, Kustomer, and Zendesk, Yuma AI provides seamless solutions for businesses to streamline their customer interactions. Automated responses, advanced analytics, and personalized support tools are just a glimpse of the cutting-edge features that Yuma AI offers.

Read article

Enhancing Customer Service with Yuma AI on Kustomer

Transforming Customer Service Efficiency with Yuma AI

Yuma AI offers a cutting-edge solution to enhance customer service efficiency through AI automation. By integrating Yuma AI with platforms like Gorgias, Zendesk, or Kustomer, businesses can experience a significant reduction in first response time (FRT) and achieve higher levels of automation.

Read article

Revolutionizing Ecommerce Customer Support with Yuma AI

Introduction to Yuma AI

Yuma AI is an innovative company focused on automating ecommerce customer support by leveraging advanced AI technology. The company's primary goal is to automate 100% of customer tickets, with an industry-leading automation rate of up to 60% for top merchants. Merchants choose Yuma AI for its exceptional accuracy and efficiency in AI automation, setting it apart from other tools in the market.

Read article

Yuma AI Ticket Assistant: Revolutionizing Customer Experience Automation

Introduction to Yuma AI Ticket Assistant

Yuma AI Ticket Assistant, powered by cutting-edge AI technology, is revolutionizing customer experience automation for businesses. By automating 100% of customer interactions, Yuma offers an unparalleled solution that enhances efficiency and customer satisfaction.

Read article

Welcome to Knowledge Base!

KB at your finger tips

Yuma AI