Empowering Petlibro: How Yuma AI Achieved 49% Automation and 20% Savings

Yuma AI

Empowering Petlibro: How Yuma AI Achieved 49% Automation and 20% Savings

Introduction to Petlibro

Petlibro, a German-Design-Award winning brand based in California, US, focuses on automated pet care products such as feeders and water fountains. Founded in 2020, Petlibro has rapidly grown to become the #1 best-seller on Amazon in its category, selling over two million products. Their mission revolves around automating pet feeding for busy pet owners.

Challenges Faced by Petlibro

With a surge in sales, Petlibro encountered a demanding need for customer support. The support team, primarily distributed, struggled to provide instant responses to a growing customer base in North America and Europe. Training new human agents, lasting up to 2 months, posed a significant challenge due to product complexity and distributed team locations.

Exploration of AI Solutions

Driven by a surge in ticket volume during the holiday season, Petlibro sought AI automation solutions to enhance their customer support efficiency. After rigorous research, Petlibro identified Yuma AI as their ideal choice, standing out for its accurate product model identification and autonomous troubleshooting capabilities. Yuma AI's AutoPilot feature particularly impressed April Tang, the Customer Support Supervisor at Petlibro.

The Impact of Yuma AI

Since partnering with Yuma AI, Petlibro has achieved a remarkable automation rate of 49%, significantly reducing the full-resolution-time for support tickets. Yuma AI's functionality in autonomously handling product-troubleshooting, inquiries, and order tracking has streamlined Petlibro's support process. The AutoPilot feature and Time Savers have enabled Petlibro to scale automation efficiently.

Positive Outcomes for Petlibro

Implementing Yuma AI has resulted in a significant 49% automation rate for support tickets, leading to faster resolutions and a more satisfied support team. Petlibro also enjoys a cost savings of 20% annually, redirecting resources to high-value initiatives. The reduced full-resolution-time by 30% and instant readiness for agents showcase the tangible benefits of Yuma AI for Petlibro.

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