Revolutionize Email Support with Yellow.ai's Advanced Automation Solutions

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Revolutionize Email Support with Yellow.ai's Advanced Automation Solutions

Enhance Customer Experience with Automated Email Support

Yellow.ai's Email Automation solution helps businesses automate up to 80% of incoming email queries, leading to quick, empathetic resolutions while reducing operational costs. By transforming the email support experience, businesses can drive measurable impacts such as an 80% self-service rate, a 60% reduction in operational costs, an 85% decrease in ticket volumes, and a 20% improvement in First Contact Resolution (FCR).

Advanced Email Understanding for Complex Conversations

Powered by Long-Short Term Memory models (LLMs), Yellow.ai Email Automation can comprehend complex emails written in everyday language. The system excels in understanding long, unstructured emails, identifying multiple intents in a single email, recognizing urgency, and gauging user sentiment accurately.

Automated Workflow Triggering for Efficient Resolution

Yellow.ai's system can automatically trigger relevant downstream workflows based on the identified email intents. It refers to the knowledge base for appropriate resolutions, escalates queries to the right teams, and transfers them to human agents for complex issues, ensuring a seamless experience for customers.

Empathetic and Personalized Resolutions

The Email Automation solution goes beyond conventional templated responses by providing customers with human-like self-serve experiences. By cross-referencing user details with CRM data, identifying user sentiment for customized responses, and ensuring adherence to company content guidelines, Yellow.ai delivers empathetic resolutions that enhance customer satisfaction.

AI-Powered Agent Assist for Seamless Customer Interaction

With Yellow.ai, businesses can seamlessly transfer queries between AI-powered agents and human agents based on the nature of the customer's inquiry. The system offers AI-powered response suggestions to human agents, triggers agent transfers in case of negative user sentiment, and involves human agents in handling specific complex queries as needed.

Connect with Existing Systems for Enhanced Resolutions

Yellow.ai's Email Automation solution provides resolutions based on valuable customer insights like demographics, location, and preferences. It seamlessly integrates with existing ticketing systems, CRM tools, and other underlying systems, ensuring that conversations over email are recorded for future reference in the CRM. Leveraging past interactions stored in the CRM, Yellow.ai delivers contextual responses for a personalized customer experience.

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