Revolutionize Customer Service with VoiceX AI Agents

yellow.ai

Revolutionize Customer Service with VoiceX AI Agents | yellow.ai

AI-First Customer Service Automation

VoiceX AI agents from yellow.ai can slash operational costs by 60% through AI-first customer service automation. By streamlining support operations and accurately addressing customer inquiries across 35+ channels, businesses can save significantly on support costs. With a cutting-edge unified customer service platform, organizations can experience a 40% increase in CSAT and 50% increase in agent productivity while achieving 90% automation within 30 days.

Ticket Deflection with AI

yellow.ai's AI agents can automate 1000+ routine queries and transfer only complex queries to live agents with context. This reduces ticket handling time by 35% and achieves an industry-leading 90% ticket deflection rate with high accuracy. Powered by YellowG, an industry-first Generative AI-powered platform, the AI agents maintain a hallucination rate of less than 1% and provide precise answers.

Increase in Customer Satisfaction

Organizations can realize a 60% increase in customer satisfaction by shifting from FAQ responses to handling dynamic scenarios with yellow.ai's AI agents. Orchestrator LLM enables runtime decisions by understanding the context of user conversations. This in-house AI agent model automates end-to-end workflows, such as making a purchase or rescheduling a booking, allowing AI agents to take real-time actions.

Boost Agent Productivity

Agent assist powered by the latest innovations in AI technology boosts agent productivity by 50%. With generative AI-powered Inbox, businesses can manage customer interactions efficiently across chat, email, and voice. Advanced tools like auto-response, ticket summarization, and coaching insights enable faster and higher-quality responses. Leveraging yellow.ai's Customer Data Platform (CDP) provides user insights for personalized conversations.

Accelerate Time to Market

Businesses can accelerate time to value with Yellow.ai's Zero Setup bot deployment, creating and deploying bots 2x faster. This Zero Setup requires no training or coding, integrating seamlessly with existing tech stacks like knowledge bases and CRMs. By deploying bots faster, organizations can provide effective and accurate resolutions, leading to a 50% faster time to market.

Real-time Actionable Insights

Enhance customer satisfaction with real-time, actionable metrics provided by yellow.ai. Measure critical KPIs like deflection rate, goal completion rate (GCR), customer satisfaction (CSAT), first response time (FRT), and more. With 20+ real-time actionable insights, businesses can make data-driven decisions to improve customer service and operational efficiencies.

The Future of Enterprise Customer Experience

Harness the power of yellow.ai to deliver immediate, tailored support with industry-leading accuracy. By deploying AI bots 2x faster, companies can outpace competitors and benefit from a secure and scalable multi-LLM platform. Calculate potential savings and ROI with yellow.ai's global scale solutions that drive efficient and cost-effective outcomes for businesses.

Stay Ahead in Today’s Competitive Market!
Unlock your company’s full potential with a Virtual Delivery Center (VDC). Gain specialized expertise, drive seamless operations, and scale effortlessly for long-term success.

Book a Meeting to Avail the Services of yellow.ai

Enhancing Customer Support Operations with Yellow.ai & Freshworks Integration

Efficient Support Operations with Yellow.ai & Freshdesk Integration

Integrate Yellow.ai with Freshdesk to optimize support operations by reducing costs up to 60%. Enhance agent productivity by routing only complex customer queries, resulting in a 50% increase in agent productivity. Yellow.ai's dynamic AI agents provide intuitive helpdesk support by resolving up to 80% of questions through self-service. Agents can handle complex requests better by converting bot conversations directly into tickets, providing historical context, ticket history, and related documentation.

Read article

Revolutionizing Customer Support with Yellow.ai & Zendesk Integration

Integrating Yellow.ai & Zendesk Sunshine Conversations

By merging Yellow.ai's AI-first customer service automation platform with Zendesk's Sunshine Conversations, businesses can streamline workflows, provide omnichannel support, and efficiently transfer requests to human agents. This integration offers a seamless transition between AI and human assistance, enhancing customer service experiences.

Read article

Transforming Customer Engagement with Human-like Voice AI Agents - Yellow.ai

Introduction to Yellow.ai and VoiceX

Yellow.ai is a global leader in generative AI-powered customer service automation for enterprises. VoiceX is an advanced technology offering by Yellow.ai that provides incredibly human-like voice AI agents capable of autonomously handling complex conversations.

Read article

Enhancing Customer Service with Yellow.ai Conversational AI Platform

Understanding Conversational AI Platforms

Conversational AI platforms are specialized software that aids in creating, training, and deploying self-service conversational tools like chatbots, voice bots, and virtual agents. These platforms empower organizations to develop intelligent AI agents capable of engaging in natural language conversations at scale. They offer tools for building multilingual bots, testing them within the platform, and analyzing their performance with advanced algorithms. The primary goal is to simplify and expand the development of conversational AI solutions, allowing businesses to provide reliable 24/7 customer engagement, drive conversational commerce, and increase revenue.

Read article

Revolutionizing Customer Engagement with VoiceX AI Contact Center Services

Understanding Contact Center Services

Contact center services encompass handling customer interactions across multiple platforms like phone, email, chat, and social media to offer timely support and enhance customer experience. These services prioritize customer needs, streamline communication, resolve issues efficiently, and gather feedback for continuous improvement.

Read article

Welcome to Knowledge Base!

KB at your finger tips

yellow.ai