Enhancing Customer Support Operations with Yellow.ai & Freshworks Integration

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Enhancing Customer Support Operations with Yellow.ai & Freshworks Integration

Efficient Support Operations with Yellow.ai & Freshdesk Integration

Integrate Yellow.ai with Freshdesk to optimize support operations by reducing costs up to 60%. Enhance agent productivity by routing only complex customer queries, resulting in a 50% increase in agent productivity. Yellow.ai's dynamic AI agents provide intuitive helpdesk support by resolving up to 80% of questions through self-service. Agents can handle complex requests better by converting bot conversations directly into tickets, providing historical context, ticket history, and related documentation.

Improved Customer Satisfaction through Freshchat Integration

Integrate Yellow.ai with Freshchat to boost Customer Satisfaction (CSAT) by 40%. Transition conversations seamlessly from AI agents to Freshchat support agents, enhancing agent productivity by 50%. Equip agents to handle more complex queries by providing historical context in real-time conversations. Enable personalized communication through video and voice calling on Freshchat powered by Yellow.ai for better engagement insights and optimized resolution times.

Enhanced Employee Productivity with Freshservice Integration

Streamline IT support operations by integrating Yellow.ai with Freshservice to boost employee productivity by 50%. Deploy dynamic AI agents within Freshservice to address day-to-day employee queries. Convert bot conversations into incident tickets for tracking and resolution. Provide self-service options with an enriched employee knowledge base and quick access to information via Yellow.ai's DocCog feature. Streamline urgent and complex requests by escalating them as tickets to support agents or teams within Freshservice.

Additional Resources and Support

Explore Yellow.ai's pre-built templates and integrations with Freshworks in just 3 simple clicks. Access the Resource Library for valuable insights and industry-leading case studies. Stay informed with trends and best practices for AI-driven customer support by following Yellow.ai on various social media platforms. Learn more about the platform overview, agent assist tools, AI assistants, and enterprise-grade security features for a comprehensive customer and employee experience solution.

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