Enhancing Service Drive Interactions with Xtime's Engage Solution

KB at your finger tips

This is one stop global knowledge base where you can learn about all the products, solutions and support features.

Products-Xtime

Enhancing Service Drive Interactions with Xtime's Engage Solution

Improving Service Operation Efficiency

Xtime's Engage solution aims to revolutionize service operations by enhancing team productivity and dealership profitability through personalized experiences, seamless check-ins, and fast digital checkouts. With the capability to generate an additional 7 Repair Orders (ROs) per month and an extra $20 per RO, dealerships can significantly increase their revenue streams. By personalizing the entire service experience, speeding up the check-in process, and unlocking revenue opportunities from prior appointments, Xtime's Engage solution ensures that each interaction in the service drive is optimized for success.

Key Features for Enhanced Customer Experience

Xtime's Engage solution offers a range of features and benefits designed to streamline the service process and improve customer satisfaction. From self-check-in options that increase efficiency in the service lane to tablet reception solutions that provide instant access to service details and customer history, Xtime ensures a seamless experience for both customers and staff. Moreover, the integration of texting services allows for real-time status updates, enhancing customer engagement and staff productivity. Intelligent diagnostics further boost revenue by providing additional service recommendations with visual aids and relevant data, while service financing options make repairs more accessible to customers.

Integration Capabilities and Real Results

Xtime's Engage solution seamlessly integrates with other Cox Automotive solutions and third-party car dealer management software, ensuring a cohesive customer experience and improved dealership operations. This integration facilitates data sharing across the dealership, building trust and ensuring a seamless customer journey. Real stories from satisfied users highlight the impact of Xtime's Engage solution, including improved service processes, enhanced customer experiences, and tangible results for their businesses.

Support and Optimization for Dealerships

Xtime's Engage solution offers extensive support and optimization opportunities for dealerships. The platform integrates seamlessly with most CRM systems, eliminating duplicate data entry and streamlining operations. Additionally, Xtime provides robust analytics to track performance and customer satisfaction, enabling dealerships to make informed decisions. Real-time status updates benefit customers by keeping them informed throughout the service process, enhancing transparency and trust. By putting Xtime's Engage solution to work, dealerships can optimize shop profitability and efficiency, ultimately driving success in the competitive automotive industry.

Stay Ahead in Today’s Competitive Market!
Unlock your company’s full potential with a Virtual Delivery Center (VDC). Gain specialized expertise, drive seamless operations, and scale effortlessly for long-term success.

Book A Meeting To Setup A VDC

Empowering Your Dealership with Xtime's Fixed Ops Technology Trends Unveiled at NADA 2025

Revolutionizing Service Experiences with Omnichannel Technology

In the competitive automotive industry, service experiences go beyond fixing cars; they are opportunities for dealerships to engage directly with customers, diagnose issues, and offer personalized solutions. With omnichannel technology, dealerships are equipped with end-to-end tools that create seamless digital experiences, from sales to service, tailored to customer convenience and preferences. This technology ensures that data is interconnected across the dealership, making each service interaction relevant and engaging. Customers can conveniently begin the service scheduling process online and smoothly transition to in-person appointments at the dealership. By leveraging omnichannel technology showcased at NADA 2025, dealerships can enhance customer relationships, personalize every appointment, and drive retention and profitability.

Read article

Revolutionizing the Automotive Service Industry with Xtime's Cutting-Edge Solutions

Elevating Customer Trust and Service Efficiency

In today's automotive landscape, customer trust is paramount when it comes to service and maintenance. The 2023 Cox Automotive Vehicle Service Industry Study highlighted the importance of customer trust in dealership service departments. Despite this, there is often a gap between consumer expectations and dealership service delivery. Xtime, a leading provider of service scheduling and management solutions, aims to bridge this trust gap and enhance service efficiency for dealerships. By utilizing Xtime's innovative technologies, dealerships can streamline their service workflows, ultimately boosting customer satisfaction levels.

Read article

Maximizing Auto Service Revenue with Xtime's Suite of Connected Solutions

Enhance Service Revenue with Xtime

Xtime, a key player in Cox Automotive's retail solutions ecosystem, offers a comprehensive suite of connected solutions designed to optimize auto service operations and drive revenue growth. By leveraging Xtime's innovative tools, dealerships can boost their average revenue per repair order (RO) by an impressive 46%. This increase is achieved through a combination of efficient scheduling, streamlined inspection processes, personalized customer engagement, and effective service marketing strategies.

Read article

Xtime Privacy Data Compliance Form: Ensuring Data Protection in Automotive Industry

Protecting Consumer Data

Xtime understands the critical need for data protection, especially in the automotive industry where consumer information is highly sensitive. By completing the Privacy Data Compliance Form, consumers can opt out of data sharing agreements, ensuring their data remains secure and private. This process allows Xtime to respect the preferences of consumers while still providing essential services.

Read article

Enhancing Automotive Service Efficiency with Xtime Solutions

Utilize Xtime Invite for Summer Service Specials Promotion

Xtime offers a quick tip on using Xtime Invite to enhance customer engagement and boost revenue during the summer season. By leveraging pre-made marketing templates, dealerships can effectively promote their summer service specials to a wider audience, driving increased footfall to their service centers.

Read article

Welcome to Knowledge Base!

KB at your finger tips

Products-Xtime