Empowering Revenue Teams with Xactly's Exceptional Customer Support

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Empowering Revenue Teams with Xactly's Exceptional Customer Support

Empowering Revenue Optimization Processes

At Xactly, we understand the importance of our customers' success and their journey to peak performance. Our suite of products offers innovative solutions to transform revenue optimization processes, providing endless possibilities for revenue teams to excel. We are committed to delivering cutting-edge products that empower our customers with the tools they need to succeed.

Comprehensive Customer Support

Beyond our products, Xactly places a strong emphasis on providing exceptional customer support. Our dedicated support team is always available to address any questions, concerns, or technical issues that customers may encounter. Whether you are just starting with our products or looking to leverage advanced features, our knowledgeable team is there to assist you every step of the way.

Accessing Support Resources

To ensure timely assistance, Xactly offers a comprehensive knowledge base that includes product documentation, guides, and tutorials. These resources cover a wide range of topics, from basic product usage to advanced best practices. By accessing our self-service resources, customers can maximize the value of their Xactly investment and enhance their overall experience.

Opening a Support Ticket

Customers can easily open a support ticket by logging into the Xactly Community and navigating to the Case Portal section. By following a few simple steps, users can create a support case and one of our dedicated representatives will be in touch within the predefined SLAs. This streamlined process ensures that customer issues are addressed promptly and effectively.

Contacting Global Customer Support

Xactly Global Customer Support can be reached by submitting a case through the Community Portal or by calling the hotline numbers listed for different regions. With a global presence, customers from various countries can access timely support and resolve any issues they may face. The statistics behind our support, such as high customer satisfaction rates and excellent SLA uptime, showcase our commitment to customer success.

Rich Community Resources

Upon logging into Xactly Community, customers gain access to a wealth of resources designed to enhance their experience. From the Community Hub, where users can engage with fellow members, to product articles, product chat, idea exchange, and Xactly University, there are numerous avenues for learning, sharing feedback, and staying up-to-date with the latest product developments. The Case Portal allows users to submit support cases directly to our Global Customer Support team, ensuring that their queries are addressed efficiently.

Continuous Support and Assistance

Xactly is dedicated to providing continuous support and assistance to our customers. If administrators encounter any issues logging in or require further assistance, they can reach out to their Customer Success Manager or Account Executive. Our commitment to customer satisfaction and success underpins everything we do, and we strive to be a trusted partner in our customers' journey towards achieving their business goals.

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Creating a Diverse and Inclusive Culture at Xactly

Embracing Diversity and Inclusion

Xactly is dedicated to fostering a workplace environment that values the diversity and uniqueness of each individual employee, known as Xactlians. The company believes that diversity is a key driver of success, empowering employees worldwide to bring about positive change both within the office and in the broader community. From its inception in 2005, Xactly has prioritized Diversity and Inclusion (D&I) with a firm foundation of meaningful core values.

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Empower Your Business with Xactly Extend: Automation and Collaboration Solution

Unite Teams and Enhance Operational Efficiency

Xactly Extend offers a transformative solution to bring your manual and offline Sales Performance Management (SPM) and Incentive Compensation Management (ICM) processes online. By leveraging Xactly's pre-packaged capabilities, you can integrate and automate adjacent processes to boost operational efficiency, accelerate execution, and gain profound insights. This extension enables you to automate and optimize manual activities such as tracking payroll completion, approving plans, assigning credits, and more. By automating these processes, businesses can achieve faster operations, lower costs, and enhance employee satisfaction.

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Revolutionize Your Sales Compensation Management with Xactly CRM Accelerator

Streamlined Incentive Management

Xactly for CRM offers a comprehensive solution for managing incentive compensation directly within Salesforce. This means you can effortlessly prepare, adjust, and approve data before payouts are made, providing your go-to-market teams with the necessary visibility and transparency in the tools they use daily. With Xactly for CRM, you can manage any type of compensation plan, SPIF program, or process within your Salesforce instance.

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Empowering Sales Teams with Xactly Forecast Self-Guided Tours

Transform Your Sales Forecasting with Xactly Forecast

Xactly Forecast offers a cutting-edge solution for sales forecasting and pipeline management. This innovative software provides a platform that ensures more accurate forecasts, enhancing revenue predictability and enabling consistent execution of sales processes. By leveraging Xactly Forecast, businesses can gain valuable insights into sales pipelines, identify changes swiftly, and reduce deal slippage.

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Accelerating Growth and Managing Scale with Xactly at Pendo

Introduction to Pendo and Its Collaboration with Xactly

Pendo, founded in 2013, emerged from the collaboration of industry veterans aiming to provide a simple solution for product success. With over $356 million raised to date, Pendo serves a diverse clientele from Fortune 500 companies to startups, focusing on accelerating software product adoption.

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