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Empowering Success with WindRiver Helix Virtualization Platform Support

Comprehensive Support Services

Wind River's Helix Virtualization Platform is backed by a range of comprehensive support services designed to help businesses overcome challenges and maximize the implementation of this cutting-edge technology. With designated support engineers, hosted customer environments, person-to-person help lines, and the online Wind River Support Network, users can access a wealth of resources to ensure they are getting the most out of the platform.

Experienced Go-to-Market Partner

With decades of experience in developing, deploying, and maintaining intelligent systems, Wind River serves as a reliable go-to-market partner. Businesses can rely on Wind River to help them meet SLA commitments while supporting customers with their evolving intellectual property. With an exceptional customer service rating and industry-leading support scores, Wind River ensures that users receive top-notch assistance when leveraging the Helix Virtualization Platform.

Enhanced Support Offerings

To cater to projects of varying criticality levels, Wind River provides a range of enhanced support options. These offerings include Premium Project Support for critical projects with sensitive deadlines, Long Term Support for products with extended lifecycles, and the Acceleration Program, a holistic solution combining proactive services, training, and top-tier support. Users can choose the level of support that best suits their business and project requirements.

Access to Support Network

Wind River encourages users to access its online Support Network for seamless 24/7 availability to product documentation, patches, and resources. Through the Support Network, users can open and track support cases, search for Common Vulnerabilities and Exposures (CVEs), download board support packages (BSPs), and more. This platform ensures that users have the necessary tools and information at their fingertips to resolve any issues efficiently.


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WindRiver Helix Virtualization Platform: Comprehensive Lifecycle Management Solutions

Full Lifecycle Management Support

Wind River's Helix Virtualization Platform offers comprehensive lifecycle management support for products across diverse industries. From the initial introduction to eventual retirement, Wind River ensures that your product evolves seamlessly through its lifecycle. With nearly 40 years of industry experience, the award-winning Wind River Professional Services team is adept at assisting customers in building, deploying, and reimagining successful embedded software projects at every stage of the product lifecycle.

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Revolutionizing Embedded Systems Development with WindRiver Helix Virtualization Platform

Introduction to WindRiver Helix Virtualization Platform

Wind River Studio Virtual Lab is a cutting-edge platform that accelerates development cycles by enabling earlier, more frequent, and consistent testing. This innovative solution removes the bottleneck of limited embedded hardware availability by providing cloud access to shared virtual and physical assets. Developers can leverage uniform, cloud-based management of simulated and physical hardware resources to automate embedded testing, maximizing costly development resources.

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Wind River Helix Virtualization Platform: Revolutionizing Legacy System Modernization

The Need for Modernization at the Edge

In today's fast-paced technological landscape, the demand for increased intelligence at the edge is more prevalent than ever. However, many industries still rely on legacy applications that are deeply ingrained in their operations. This dichotomy presents a challenge for organizations looking to modernize their systems while maintaining the stability and functionality of their existing software. The Wind River Helix Virtualization Platform addresses this challenge by offering a solution that allows legacy software to coexist seamlessly with newer applications, all while providing the benefits of scalability, agility, and consistency across various edge devices.

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Unlocking Open RAN Potential with WindRiver Helix Virtualization Platform

The Proven Solution for Open RAN

Wind River Studio, embedded within the WindRiver Helix Virtualization Platform, offers a purpose-built distributed cloud tailored for vRAN and Open RAN deployments. This advanced cloud infrastructure is currently utilized in real-world scenarios at scale, showcasing the platform's reliability and efficiency in supporting modern telecommunications networks.

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