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Voiceflow

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Revolutionizing Customer Support: How Voiceflow Saved Roam 30 Hours a Week

The Problem: Overwhelmed with Inbound Calls

Roam, a flexible car rental startup, faced an avalanche of inbound calls and support tickets, hampering their customer success team. DIY chatbots and Intercom failed to alleviate the situation, leaving the team swamped with customer support conversations and email management.

Before Voiceflow: Intercom's Shortcomings

Intercom's chat tool lacked customizability, relied on a flawed pricing model, and caused workflow inefficiencies. These issues hindered Roam's support efforts, prompting the search for a more effective solution.

The Solutions: AI Agent and Knowledge Base Implementation

Roam leveraged Voiceflow to deploy an AI chat agent swiftly, automating Level 1 support by curating a knowledge base and utilizing Voiceflow templates. By testing, iterating, and analyzing with Voiceflow's tools, Roam optimized their digital agent for efficient operations.

The Impact: Time and Effort Saved

With Voiceflow, Roam reduced inbound calls by 30 hours a week, freeing up resources to focus on critical customer needs. They also observed an upsurge in sales calls and improved customer interactions, thanks to accurate AI-powered answers and data-driven insights.

Efficiency and Future Expansion

Voiceflow's simplicity and effectiveness enabled Roam to streamline operations and gain valuable customer insights. The platform's scalability allows Roam to enhance their AI agent's capabilities, catering to evolving customer requirements and advancing their customer support initiatives.

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Empower Your Product Team with Voiceflow's AI Agent Building Platform

Transform Customer Support with Tailored AI Agents

Voiceflow offers a purpose-built platform for ambitious product teams to build AI agents that revolutionize customer support. By avoiding AI blackboxes, teams can deploy and scale customized AI agents, automating customer interactions with complete control and transparency.

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