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Verint Intelligent Virtual Assistant

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Revolutionizing Workforce Engagement with Verint Intelligent Virtual Assistant

AI-Powered Workforce Engagement Management

Verint is leading the contact center market with its innovative workforce engagement management solutions, now enhanced with AI-powered bots. These bots bring faster and stronger outcomes to businesses, optimizing operations and customer service.

Success Stories and Cost Savings

Verint's Intelligent Virtual Assistants have delivered significant cost savings to various industries. For instance, a telco company saved $4 million and increased supervisor capacity using the Quality Bot, while an insurer reduced attrition by 30% with the TimeFlex Bot. These success stories showcase the tangible benefits of Verint's solutions.

Enhancing Customer Experience and Agent Engagement

Verint's AI-powered bots play a crucial role in ensuring agents deliver a superior customer experience. By leveraging AI to uncover trends and speed up processing times, these solutions help contact centers operate more efficiently and effectively. Additionally, these bots improve agent experience, alleviating stressors impacting performance and increasing agent capacity.

Driving Business Outcomes Across Industries

Verint Workforce Engagement Management is driving meaningful business outcomes across various industries. By providing specialized AI-powered bots, Verint is empowering businesses to optimize their workforce engagement strategies and achieve significant results. Contact a Verint representative today to learn more about how Verint can transform your workforce engagement.

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Enhancing Customer Experience with Verint Intelligent Virtual Assistant

Unified Agent Desktop for Voice and Digital Channels

Verint offers a Unified Agent Desktop that allows businesses to streamline customer interactions across telephony and digital channels in a single workspace. This solution enhances flexibility, agility, and agent capacity by providing a unified view of customer interactions. Agents can engage seamlessly with customers, leading to more consistent and accurate responses.

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Improving Customer Experience with Verint Intelligent Virtual Assistant

AI-Powered Virtual Assistant for Enhanced Customer Interactions

Verint Intelligent Virtual Assistant is an AI-powered solution designed to revolutionize customer interactions by providing a seamless, efficient, and personalized experience. By leveraging advanced natural language processing (NLP) and machine learning algorithms, this virtual assistant can understand customer queries, provide relevant information, and even take actions to resolve issues in real-time. This capability enhances customer satisfaction, increases engagement, and boosts overall customer experience.

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Enhancing Customer Support with Verint Intelligent Virtual Assistant

Introducing Smart Transfer Bot

Verint Smart Transfer Bot is a cutting-edge solution designed to intelligently bridge the gap between self-service and assisted service. By leveraging AI technology, this virtual assistant evaluates customer queries to determine the best next action. This proactive approach equips agents with the necessary context to streamline interactions, ultimately reducing call duration by an impressive 30 seconds.

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Enhancing Customer Experience with Verint Intelligent Virtual Assistant

Verint Wrap Up Bot Improving CX for U.K. Energy Company

In this case study, Verint Wrap Up Bot is highlighted for its role in enhancing customer experience for a U.K. energy company by reducing after-call work. This automation tool ensures that customer interactions are handled efficiently, leading to higher satisfaction levels and smoother operations.

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Enhancing Customer Interactions with Verint Intelligent Virtual Assistant

AI-Powered Routing for Enhanced Customer Experience

Verint's Open Platform integrates powerful AI capabilities that utilize back-end data to gain a comprehensive contextual understanding of customer intents. By leveraging this information, routing decisions can be optimized to ensure that the right agent is engaged at the right time, irrespective of the communication channel being used. Factors such as natural language understanding (NLU) intent detection, Intelligent Virtual Assistant interactions, voice CTI data, forecasted agent workload, and agent availability are considered for efficient routing, prioritization, and queuing processes.

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