Enhancing Healthcare with Validic's Service Level Agreement

KB at your finger tips

This is one stop global knowledge base where you can learn about all the products, solutions and support features.

Products-Validic

Enhancing Healthcare with Validic's Service Level Agreement

Service Level Agreement Overview

Validic's Service Level Agreement (SLA) ensures that the service, excluding Third Party Services, will be operational and available to clients for at least 99.5% of the time in any calendar month. This commitment demonstrates Validic's dedication to providing reliable and consistent services to support clients in their healthcare initiatives.

Key Definitions in the SLA

Validic's SLA defines various terms crucial for understanding the service levels provided. For example, downtime is specified as occurring when more than 5% of API calls return an error, as logged by Validic's servers. The Monthly Uptime Percentage is calculated by determining the total minutes in a calendar month minus the minutes of downtime suffered, divided by the total minutes in the month.

Service Credit Provision

In cases where the Monthly Uptime Percentage falls below the SLA standards, Validic may issue service credits to the client. This ensures that clients receive compensation for any service interruptions that do not meet the agreed-upon levels. The process for claiming service credits is outlined, emphasizing the importance of notifying Validic in writing within a specified timeframe to be eligible for credits.

Exclusions and Eligibility Criteria

Validic's SLA contains exclusion clauses that specify situations where the SLA does not apply. For instance, issues caused by factors outlined in the 'Force Majeure' section of the Agreement or those resulting from client or third-party equipment are exempt from SLA coverage. Additionally, clients must meet certain eligibility criteria, such as staying current on payment of fees, to qualify for SLA credits during downtime.

Continuous Improvement and Client Satisfaction

By adhering to the SLA and continually monitoring service levels, Validic ensures a focus on continuous improvement and client satisfaction. This commitment to upholding SLA standards demonstrates Validic's dedication to providing high-quality services to support healthcare initiatives, enhance patient-generated health data, and improve clinical outcomes.

Stay Ahead in Today’s Competitive Market!
Unlock your company’s full potential with a Virtual Delivery Center (VDC). Gain specialized expertise, drive seamless operations, and scale effortlessly for long-term success.

Book A Meeting To Setup A VDC

Empowering Healthcare with Validic's Health IoT Platform

Bring Your Own Clinical Devices

Validic offers an extensive selection of over 180 connected blood pressure cuffs, glucose meters, heart rate monitors, pulse oximeters, and more, supporting personalized care programs. With Cloud API, Bluetooth Low Energy, and cellular connectivity, Validic ensures seamless integration with various clinical devices for comprehensive care.

Read article

Enhancing User Experience through Validic's API Support Policies

API Updates

Validic offers API Updates to its customers with an active API license and support contract at no additional fee. These updates may include security fixes, critical patch updates, general maintenance releases, selected functionality improvements, and documentation updates. While Validic is not obligated to develop future enhancements, it strives to provide timely updates to ensure the smooth functioning of its API products. Previous major versions of the API are supported for 12 months from the release of an updated version to facilitate the transition.

Read article

Transforming Healthcare with Validic: Enhancing Clinical Quality & Outcomes

Improving Efficiency and Patient Insights

Validic is revolutionizing the healthcare industry by providing a platform that integrates patient health data directly into the clinical workflow. This integration not only helps providers save time but also allows them to gain valuable insights into their patients' health, leading to better outcomes and increased efficiency in care delivery. With Validic, healthcare providers can maintain high care levels in less time, ultimately improving patient outcomes.

Read article

Enhancing Care Plan Adherence with Validic's Remote Care Program

Addressing the Challenge of Care Plan Adherence

Care plan adherence plays a crucial role in determining the success of healthcare interventions. Unfortunately, many patients struggle to follow their care plans effectively, leading to potential health risks and decreased outcomes. Validic recognizes this challenge and offers a solution that focuses on improving care plan adherence through remote care programs.

Read article

Empowering Healthcare Innovation with Validic Inform Platform

Introduction to Validic

Validic is a leading provider of health data solutions, offering the Inform API that enables seamless integration of health data from various sources. This platform serves as a bridge between healthcare organizations and the data generated by wearable devices and health apps.

Read article

Welcome to Knowledge Base!

KB at your finger tips

Products-Validic