Enhance Customer Experience with Twixor's Hybrid Agent Assist

Twixor

Enhance Customer Experience with Twixor's Hybrid Agent Assist

Empower Human + AI Virtual Assistant

Twixor's Hybrid Agent Assist combines human expertise with AI-powered virtual assistants to deliver exceptional customer service. This integration ensures that customers receive support that is both efficient and personalized, leading to enhanced customer satisfaction.

Real-time and Flawless Handoff Process

The dynamic and automated handoff feature in Twixor's Hybrid Agent Assist simplifies the process of transferring conversations between agents and bots seamlessly. This real-time handoff capability allows agents to intervene during critical issues or based on customer preferences, ensuring a smooth customer service experience.

Data-driven Analytics & Reporting

Twixor's Hybrid Agent Assist comes with an advanced analytical dashboard that provides valuable insights into key performance indicators such as active chats, customer satisfaction ratings, status of tickets, and more. By monitoring conversations at every stage of the customer journey, businesses can improve response times and enhance the efficiency of their agent assist bots.

Quicker Onboarding and Deployment

With Twixor's Virtual Agent Assist, businesses can accelerate the onboarding and deployment process, reducing the time spent on training. The NLP engine embedded in the system enables accurate responses from day one and enhances efficiency with self-learning capabilities, ultimately leading to improved operational efficiency.

Deliver Omnichannel Support

Twixor enables businesses to personalize customer conversations by predicting intents and executing API integrations to retrieve customer data seamlessly. By leveraging visual rich content and streamlining auto-suggestions through agent-trained bots, businesses can automate support tickets effortlessly and deliver multilingual customer support across various channels.

Acquire Business Value with Hybrid Agent Assist

By utilizing Twixor's Hybrid Agent Assist, businesses can route queries to the right agents, boost agent productivity, and reduce training costs significantly. This unique approach combines the efficiency of automation with the personal touch of human agents, leading to increased customer satisfaction and operational effectiveness.

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