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Tiledesk

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Improving Customer Support Efficiency: How Trackting Leveraged Tiledesk's AI Agent to Save Time

Trackting: Advanced GPS Tracking

Trackting, an Italian company specializing in anti-theft GPS tracking solutions for vehicles, needed to automate customer inquiries effectively.

Trackting’s Challenges Before Using Tiledesk

Trackting initially used Manychat but found it limiting. They sought a more human-like AI agent platform to enhance customer interactions.

Implementation Process of AI Agent for Trackting

Tiledesk enabled Trackting to create an AI agent trained on their data, integrating advanced technologies like ChatGPT for better responses. Tiledesk's system now prevents AI hallucination and ensures accurate answers from company knowledge bases.

Trackting’s Achievements by Using Tiledesk AI Agent

With Tiledesk's AI agent, Trackting achieved a 30% reduction in requests to human customer care, improved pre-sale insights, and better customer understanding. The AI agent not only reduces workload but also enhances user experience and fine-tunes business strategies based on customer needs.

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Enhancing CRM Integration with WhatsApp Business API through Tiledesk

The Customer's Need: Integration with WhatsApp Business API CRM

Bricksave, a global real estate crowdfunding platform, sought a messaging business solution to connect with clients worldwide. They required a seamless CRM integration to enhance personalized service for international clients, seeking features like live chat integration on their website, quick response templates, and mobile application accessibility.

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Enhancing Customer Engagement with Tiledesk: A Comprehensive Support Solution

Introduction to Tiledesk

Tiledesk is a versatile platform that offers a range of customer engagement solutions, including chatbot design studio, live chat widget, unified messaging, and conversational ticketing. By providing seamless integrations with popular messaging platforms like WhatsApp Business and Facebook Messenger, Tiledesk empowers businesses to enhance customer interactions and support.

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Empowering Customer Engagement: A Startup's Integration Journey with Tiledesk and WhatsApp CRM

Understanding the Customer's Need

Bricksave, a global real estate crowdfunding platform, sought to enhance customer communication through WhatsApp and their website. They required a seamless integration of WhatsApp Business API with their CRM to streamline interactions.

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Enhance Customer Engagement with Tiledesk Live Chat Solution

Engage Your Customers with Tiledesk Live Chat

Tiledesk offers a powerful live chat widget that enables you to engage with your customers in real-time. By adding Tiledesk's live chat widget to your website, you can easily communicate with your prospects and convert them into loyal customers.

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Enhancing Customer Experience: Integrating WhatsApp Business with Tiledesk

Revolutionizing CRM Integration with WhatsApp Messenger

Tiledesk offers a seamless solution for startups and scale-ups to streamline the integration of WhatsApp Messenger chats with their CRM systems. By importing chat conversations with customers directly into the CRM, businesses can enhance customer interactions and build stronger relationships.

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