Effortlessly Integrating CRM with WhatsApp Business API using Tiledesk

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Effortlessly Integrating CRM with WhatsApp Business API using Tiledesk

Bricksave's Need for WhatsApp Business API CRM Integration

Bricksave, a global real-estate crowdfunding platform, required a solution to integrate their custom CRM with WhatsApp Business API. They aimed to enhance customer service by providing human agents with easy access to customer information and implementing features like WhatsApp integration, live chat on their website, canned responses, and a mobile app for their sales team.

Tiledesk's Low Code Integration Platform

Tiledesk emerged as the ideal solution for Bricksave, offering a low code integration platform that allows customers to develop context-relevant, action-oriented apps directly on top of Tiledesk. By building a Tiledesk app, users can create customized interfaces, embed their CRM within Tiledesk console for agents, and integrate video conferencing software seamlessly.

Seamless Integration Process with Tiledesk

David Balmbra, Bricksave CTO, shared insights on how the integration with Tiledesk streamlined their operations. The integration facilitated website live chat, automatic user details passing, notifications to CRM upon chat closure, WhatsApp messages for new signups, and CRM data updates. The process significantly improved customer contact strategy, response rates, and operational efficiency for Bricksave.

User Satisfaction and Benefits of Tiledesk Integration

Andy Golding, Bricksave CMO, highlighted the substantial benefits Tiledesk brought to their customer contact strategy. The platform provided a new touchpoint with high response rates, appealed to existing customers and new prospects, and saved considerable administrative time, allowing the sales team to focus on revenue generation. Tiledesk's commitment to utility, seamless functionality, and data responsibility was emphasized by Andrea Leo, Tiledesk CTO, further assuring users of a trustworthy integration experience.

Exploring Tiledesk's Additional Features for WhatsApp Business

Tiledesk's compatibility with WhatsApp Business API offers several additional features that enhance communication capabilities. Users can explore features like full and direct integration with WhatsApp Business API at no extra cost, creating custom apps with Tiledesk, configuring WhatsApp Business accounts, and leveraging extra functionalities to optimize their WhatsApp Business integration.

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Transformez votre CRM en un outil WhatsApp Business intégré avec Tiledesk

Le Besoin de notre Client: une intégration WhatsApp Business API CRM

Bricksave, une plateforme mondiale de financement participatif immobilier, voulait communiquer avec ses clients via WhatsApp et son site Web. Ils avaient besoin d'une solution pour intégrer leur CRM interne avec WhatsApp Business, incluant l'intégration via Twilio, un chat en direct sur leur site web, des réponses standardisées, et une application mobile. Tiledesk s'est avéré être la solution idéale pour répondre à ces besoins.

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Enhancing Customer Engagement: WhatsApp Business API CRM Integration

The Importance of CRM Integration with WhatsApp Business API

CRM integration with WhatsApp Business API is crucial for startups and scale-ups looking to streamline customer communication. By importing chats from WhatsApp Messenger into the CRM, businesses can centralize customer interactions, leading to improved efficiency and enhanced customer service.

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Enhancing Customer Engagement with Tiledesk: Stories of Success and Innovation

Trackting's AI Agent Saves 30% of Support Staff Time

Discover how Trackting utilized Tiledesk's AI agent to streamline support operations, resulting in a 30% reduction in support staff time. By implementing AI technology, Trackting optimized customer interactions and improved efficiency.

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Effortless WhatsApp Business API CRM Integration with Tiledesk

Introduction to Bricksave's Need for WhatsApp Business API CRM Integration

Bricksave, a global real estate crowdfunding platform based in London, raised over $4 million in funding in the past 6 years. They sought a business messaging solution to communicate with their international clients via WhatsApp and their website.

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Enhancing Customer Communication with Tiledesk Unified Messaging

Merge Multiple Messaging Channels into One Hub

Tiledesk offers a unified messaging solution that merges various communication channels, including Live Chat, WhatsApp, Facebook Messenger, emails, and more, into a single Communication Hub. This integration enables businesses to streamline customer interactions and provide a seamless communication experience.

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