Enhancing Accessibility with Thinkorswim at Charles Schwab

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Enhancing Accessibility with Thinkorswim at Charles Schwab

Improved Online Access

Charles Schwab's commitment to accessibility is evident in its adoption of Web Content Accessibility Guidelines (WCAG) version 2.2, level AA, as the standard for web and mobile content. This ensures that individuals of all abilities can easily access and navigate Schwab's online platforms. If you encounter any issues with accessibility, Schwab provides a dedicated phone line and email address for assistance, catering to a range of needs and devices.

Supporting Diverse Communication Needs

In addition to online accessibility, Schwab offers telecommunications relay services for clients who are deaf, hard of hearing, or have speech disabilities. These relay services, available 24/7, ensure that all clients can communicate effectively with Schwab representatives. Moreover, clients can request alternative statement formats, such as Braille, audio, or large print, to suit their specific needs.

Enhancing In-Person Accessibility

Schwab is dedicated to providing physically accessible locations to accommodate individuals with mobility challenges. By monitoring branch locations for compliance with accessibility laws, Schwab ensures that its facilities are welcoming and inclusive. Schwab also offers ASL interpreter services upon request for clients who rely on sign language for communication.

Client Service Excellence

To further enhance accessibility, Schwab provides reader services where investment professionals are available around the clock to assist clients. Whether it's reading documents over the phone or providing information, Schwab's team ensures that clients receive the support they need. By offering account open services for a seamless registration process, Schwab makes it easy for clients to set up and manage their accounts efficiently.

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