Enhancing Passenger Experiences with Swissport's Comprehensive Solutions

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Enhancing Passenger Experiences with Swissport's Comprehensive Solutions

Check-In and Gate Services

Swissport's check-in counters and boarding gates at over 217 airports worldwide serve as the initial point of contact for travelers. With more than 500 airline customers, Swissport's service agents catered to around 232 million passengers in 2023, aiming to make each journey special from the outset. The employees undergo rigorous training to address the unique requirements of customers effectively, offering tailored solutions.

Passenger Mobility Services

Swissport provides specialized services for passengers with reduced mobility (PRM) to assist travelers with physical or mental disabilities. The PRM service includes trained staff who accompany passengers through the airport and to/from the aircraft, using wheelchairs, electric carts, and special vehicles as needed. This service ensures smooth and comfortable travel for passengers who require assistance.

Security Services

Swissport Aviation Security offers comprehensive security services at 38 airports across 15 countries. Their services encompass document verification, passenger screening, aircraft security, and cargo & baggage screening. Clients can select security solutions that align with their specific requirements at either a local or global level, ensuring the safety and security of passengers and operations.

Lost and Found Assistance

In case of delayed luggage, passengers should contact their airline directly for real-time status updates. It's important to note that the operating carrier may differ from the airline of ticket purchase. If a delayed luggage report has already been filed at the airport, passengers should reach out to the provided contacts for further assistance in tracking and retrieving their belongings.

Lounge Hospitality Services

Swissport, under its Aspire Airport Lounges brand, manages 69 lounges in 40 airports across 20 countries. Aspire Airport Lounges welcome guests regardless of airline or travel class, offering a range of amenities to enhance the travel experience. In the past year, Aspire served over 5.2 million passengers, providing a comfortable and relaxing environment for travelers to unwind and recharge before their flights.

Executive Aviation Ground Services

Swissport Executive Aviation delivers ground services for business aviation globally, handling more than 20,000 flights annually. With Fixed Base Operations (FBO) in multiple countries, Swissport caters to the needs of high-end clients with pre- and post-flight services. Their presence spans 77 airports in 24 countries across all continents, ensuring a seamless and luxurious experience for executive travelers.

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Enhancing Air Cargo Handling with Swissport's Comprehensive Solutions

General and Special Cargo Handling

Swissport excels in managing freight flows for airlines, forwarders, and shippers across 115 warehouses. Their comprehensive service offerings encompass cargo acceptance, documentation, pallet build up and breakdown, container handling, and aircraft loading and unloading. By investing in digital tools, modern equipment, gate and slot management systems, and self-service cargo kiosks, Swissport ensures efficient and seamless cargo handling processes. The company is committed to complying with Cargo CiQ and e-AWB standards, guaranteeing a high level of service quality and compliance.

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Revolutionizing Airline Operations with Swissport's Central Load Control Services

Optimizing Airline Load Control Operations

Swissport's Central Load Control (CLC) offers a cutting-edge solution for airlines looking to streamline their load control processes. With a team of over 200 specialists creating around 170,000 load sheets annually for 70 customer airlines, Swissport's CLC provides critical back-office support, ensuring safe and efficient flight operations. By centralizing load control tasks, airlines can benefit from increased efficiency, cost savings, improved quality, and reduced environmental impact. The CLC leverages advanced technology and in-depth industry expertise to deliver consistent oversight, quality assurance, and seamless communication across multiple airports worldwide.

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Swissport Lost and Found Services: Ensuring Your Baggage is Safely Recovered

Efficient Lost Baggage Services

Swissport, a leading provider of airport ground services, offers comprehensive lost and found services at specific locations across their network. If you find yourself in the unfortunate situation of missing baggage, Swissport's dedicated team is there to assist you in tracking down and recovering your belongings. By visiting their network map under Passenger Services on the airport's website, you can easily locate the contact details for the relevant Lost and Found office.

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