Optimize Your Infrastructure with SUSE Premium Support Services

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Optimize Your Infrastructure with SUSE Premium Support Services

Why Choose SUSE Premium Support Services

SUSE Premium Support Services offer businesses the opportunity to form trusted relationships with technical experts who understand their specific environment. By gaining direct access to a named expert, organizations can optimize their infrastructure and facilitate innovation to meet evolving business needs. With a focus on providing 'white-glove' services support, this offering is ideal for enterprises looking for a personalized and proactive approach to support.

Benefits of Premium Support Services

The benefits of SUSE Premium Support Services are numerous. One key advantage is the direct access to a named premium engineer who possesses an in-depth knowledge of the organization's infrastructure. This ensures prompt issue resolution and alignment with changing IT requirements, maximizing the ROI on technology investments. Additionally, having a named service delivery manager helps coordinate services personnel efficiently, providing fast resolution paths and discussing technological trends to stay ahead of the curve.

Levels of Premium Support Services

SUSE offers four levels of Premium Support Services: Premium Bronze, Premium Silver, Premium Gold, and Premium Platinum. Each level provides different levels of expertise, access to named engineers, methods of access, response times, access to service delivery manager, onsite visits, and more. By tailoring the level of support to specific business needs, organizations can ensure they receive the right level of assistance to maintain business continuity and efficiency.

Enhanced Support Features

In addition to direct access to technical experts, SUSE Premium Support Services offer after-hours support for mission-critical issues, rapid response times as low as 15 minutes, and onsite visits for collaboration opportunities. Scheduled standby hours help alleviate 'go-live jitters' by providing access to the premium team during critical moments. These enhanced support features aim to minimize downtime, enhance performance, and ensure business continuity for organizations relying on SUSE solutions.

How Premium Support Services Drive Business Success

By leveraging SUSE Premium Support Services, organizations can expedite their IT transformation journey with dedicated support, proactive maintenance, and expert guidance. This offering not only addresses immediate technical challenges but also helps build a foundation for long-term success by aligning technology with business objectives. With access to named engineers, service delivery managers, and a pool of Level 2 and Level 3 engineers, businesses can navigate complex IT landscapes with confidence and efficiency.

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