Splunk Industrial IoT Support Solutions and Programs

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Products-Splunk Industrial IoT

Splunk Industrial IoT Support Solutions and Programs

Self-Service Support Resources

Splunk Industrial IoT support offers a multitude of self-service resources to assist you in resolving issues and finding answers to keep your environment running smoothly. From step-by-step guidance, documentation to Splunk expert and community-sourced solutions, the self-service options guarantee quick results. Splunk Lantern provides outcome-oriented, self-paced guidance to help you achieve your goals faster. Additionally, Splunk Community allows you to ask questions, get answers, share ideas, and connect with like-minded Splunk enthusiasts. Moreover, Splunk Docs provide official documentation and comprehensive resources to help you discover, manage, use, and deploy Splunk software. Lastly, the Splunk Knowledge Base provides a comprehensive collection of knowledge from Splunk technical support engineers to solve common issues quickly.

Support Programs Specific to Your Needs

Splunk Industrial IoT provides a wide range of support services tailored to your specific needs. From support programs and success plans for our core platform and security products to solutions for RUM, Synthetic Monitoring, and Observability, Splunk offers diverse options to cater to your requirements. For US Public Sector customers, specialized support is available, including support for premium solutions like Public Sector On-Prem and Splunk FedRAMP. Splunk On-Call (formerly VictorOps) assists in routing alerts and reducing incident response time, while Splunk Intelligence Management (TruSTAR) helps in creating actionable intelligence by curating, normalizing, and prioritizing threat intelligence sources for a more secure environment. Additionally, Splunk Security for SAP solutions, Attack Analyzer, and Asset and Risk Intelligence (ARI) further enhance your security posture and operational efficiency.

Understanding Support Levels

Splunk Industrial IoT support levels are categorized into Standard and Premium tiers based on the severity and impact of the issue. For critical cases, like a production installation being inaccessible or functionality being largely unusable (P1 cases), the response time is rapid, with availability around the clock. Depending on the severity level, targeted fix/workaround times vary, with P1 cases aiming for a fix within hours or days. For less severe issues like features becoming unusable or not operating as documented (P2, P3 cases), response times are slightly longer with targeted fix/workaround times within the week. For general questions and enhancement requests (P4 cases), response times are reasonable, targeting prompt customer support. Splunk ensures that each support case is handled efficiently, keeping your operations running smoothly.

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Splunk Industrial IoT: Revolutionizing Data Analysis and Management

The Splunk Platform Solution

Splunk Industrial IoT offers a cutting-edge platform that provides end-to-end visibility from the edge to the cloud. This comprehensive solution allows users to search, analyze, and visualize data of any type and value, regardless of where it resides in the data ecosystem. The platform empowers businesses to drive resilience by monitoring, alerting, and reporting on operations effectively.

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Enhancing Healthcare with Splunk Industrial IoT

Optimizing Patient Care Continuum

In the fast-paced healthcare industry, providers are increasingly relying on technology to deliver efficient and effective care. Splunk Industrial IoT offers a solution that helps healthcare organizations optimize care across the patient continuum. By monitoring critical systems, healthcare providers can mitigate outages, downtime, and delays in care, ensuring that systems are safe, always available, seamless, and secure. This proactive approach not only enhances the patient experience but also helps in complying with healthcare system rules, regulations, and laws to maintain patient trust and confidentiality.

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Empowering Public Sector Organizations with Splunk Industrial IoT Solutions

Building a Safer and More Resilient Digital World

In today's digital landscape, public sector organizations face unique and complex challenges ranging from cybersecurity threats to delivering essential services to citizens. Splunk Industrial IoT offers a robust platform to help prevent disruptions and enhance the security and efficiency of citizen services. By leveraging Splunk solutions, public sector leaders can make confident decisions and take action swiftly to address cybersecurity mandates, economic uncertainties, and cyber threats effectively.

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Empowering Your Digital Transformation with Splunk Industrial IoT Customer Success

Maximize Your Data Success

Splunk Industrial IoT offers a comprehensive Customer Success program that empowers organizations to tap into a global team of experts to fully exploit the potential of their Splunk investment. By leveraging expert guidance, resources, and insights provided by Splunk Customer Success, businesses can drive their digital resilience journey with confidence. This support ensures that companies can optimize their data analytics capabilities and extract maximum value from their Splunk products and applications.

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Empowering Cloud Transformation with Splunk Industrial IoT

Splunk's Solution for Cloud Transformation

Splunk Industrial IoT, as a part of its cloud transformation solution, offers organizations the ability to secure, operate, and innovate faster across complex multicloud and hybrid environments. By harnessing the power of Splunk, businesses can enhance their security measures, drive resilience, and unlock innovation throughout their cloud journey. From protecting the entire ecosystem to accelerating releases and modernizing applications, Splunk Industrial IoT provides a comprehensive suite of tools and capabilities.

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Products-Splunk Industrial IoT