SentinelOne: Advanced Cybersecurity Solutions and Support Overview

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SentinelOne: Advanced Cybersecurity Solutions and Support Overview

Managed Detection, Hunting, & Response Services

SentinelOne offers a range of managed threat hunting services designed to enhance threat visibility and mitigate risks. Their WatchTower service provides 24x7 threat hunting tailored to maximize threat visibility. Additionally, Vigilance MDR delivers reliable modern services ensuring endpoint coverage with minimal noise. The Singularity MDR service offers tailored end-to-end coverage for all endpoints and beyond. Moreover, the DFIR service establishes a robust last line of defense with Digital Forensic Investigation, Incident Response, and Breach Response Readiness.

Support & Training Offering

SentinelOne's support and training offerings are comprehensive to ensure their clients get the most out of their cybersecurity platform. Their SentinelOne GO program provides a 90-day guided onboarding and deployment advisory service. They offer multi-channel support tailored to unique organizational needs, technical account management for personalized support and advocacy, and live, on-demand, and on-site training through SentinelOne University. The platform also includes best-practice deployment assistance and proactive health monitoring.

Global Support and Services Team

SentinelOne boasts a skilled team of professionals led by experts in various areas of cybersecurity. With leaders such as Sharon Elmashaly, VP Technical Services, overseeing global technical support, technical account management, professional services, and training; Jack Daniel, VP Customer Success & Operations handling customer journey, escalation management, operations, and analytics; Warwick Webb, VP of Managed Detection and Response focusing on Vigilance MDR and Singularity MDR services; Drea London Petter, VP of DFIR managing proactive services; and Steven Stone, SVP of Threat Intelligence & Managed Hunting leading the WatchTower and SentinelLabs initiatives. Additionally, Chris Krebs, Chief Intelligence & Public Policy Officer, offers PinnacleOne Security Strategy Advisory Services and customer crisis advisory support.

Related Resources and Services

To further support their clients, SentinelOne offers a range of data sheets and resources such as Vigilance Respond, Vigilance MDR Escalation Process, Global Support Services, and SentinelOne GO. These resources are designed to provide in-depth knowledge and support for users of SentinelOne's advanced cybersecurity platform. By leveraging the power of data and AI, SentinelOne's innovative solutions aim to protect organizations from evolving cyber threats now and in the future.

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