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SearchUnify Virtual Assistant (SUVA)

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Unleashing the Power of SUVA Analytics for Data-driven Insights

Virtual Assistant Performance Metrics

SUVA Analytics provides quantifiable measures to evaluate the effectiveness and efficiency of the Virtual Assistant in resolving customer queries. These include Deflection Rate, Handover Rate, and Abandon Rate. The Deflection Rate measures the percentage of queries effectively resolved by SUVA independently, showcasing its ability to handle user inquiries. Handover Rate assesses the rate at which queries are transferred to human agents, highlighting areas for improvement. Abandon Rate tracks the percentage of queries that go unanswered, indicating potential gaps in Virtual Assistant performance.

Business Metrics

The Business Metrics offered by SUVA Analytics focus on the return on investment (ROI) associated with the Virtual Assistant implementation. Customer Satisfaction Score (CSAT) and Cost Savings are key factors. CSAT measures user satisfaction levels through post-interaction surveys, providing insights into service quality. Cost Savings evaluate the monetary benefits of implementing SUVA based on efficiency gains and reduced operational costs, showcasing the value proposition of the Virtual Assistant.

LLM Usage Metrics

SUVA Analytics delves into key aspects of user interactions with large language models (LLMs) to optimize performance. Metrics like Total Requests, Input Tokens, Output Tokens, Average Response Time(s), and Average Error Rate(%) offer comprehensive insights. Total Requests quantify user interactions with LLMs, highlighting usage patterns. Input Tokens measure the complexity of user queries processed by LLMs, reflecting the depth of interactions. Output Tokens assess the richness of LLM-generated responses. Average Response Time(s) track the efficiency of LLM interactions, while Average Error Rate(%) identifies areas for enhancement and fine-tuning.

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Empowering Support Agents with SearchUnify Virtual Assistant (SUVA)

Revolutionizing Support Agent Efficiency

SearchUnify Virtual Assistant (SUVA) is a game-changer in the realm of support agent efficiency. By leveraging pre-built SearchUnify Autonomous Agents and GenAI technology, SUVA maximizes support agent efficiency and enhances the overall customer experience. With a focus on streamlining workflows and automating routine tasks, SUVA enables support agents to deliver faster, personalized support while ensuring exceptional business impact.

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Revolutionizing Knowledge Discovery with SearchUnify Virtual Assistant (SUVA)

Supercharge Employee Productivity

By leveraging the power of AI, SearchUnify Virtual Assistant (SUVA) enhances information discovery experience, empowering teamwork and collaboration within organizations. This revolutionary tool saves time, boosts productivity, and facilitates breakthroughs by providing seamless access to knowledge resources.

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Empower Your Pharmaceutical and Life Sciences Research with SearchUnify Virtual Assistant (SUVA)

Drive Innovation and Shorten Time-to-Market

With SearchUnify Virtual Assistant (SUVA), leverage AI-powered search and powerful analytics to transform productivity and accelerate biomedical research. Enhance the efficiency of clinical trials and research, gaining deeper insights for decision-making through cognitive search capabilities. By integrating a unified search approach, researchers can focus on discovery rather than switching between various data sources, systems, and databases, thus shortening the time-to-market for new drugs.

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Elevate Content Discovery with SearchUnify Virtual Assistant for Heretto

Unified Browsing Experience

SearchUnify for Heretto provides a unified browsing experience by consolidating data from various channels like websites, blogs, knowledge bases, online customer communities, and documentation portals. Users can seamlessly discover content within their Heretto CMS without having to switch platforms, resulting in a streamlined and efficient workflow.

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Empower Knowledge Management with SearchUnify Virtual Assistant (SUVA)

Break Down Content Silos for Unified Information Access

SearchUnify's SUVA connects to all content repositories, providing instant access to relevant knowledge regardless of location. This eliminates content silos, enabling faster issue resolution, enhanced self-service, and empowered workforce.

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