Transform Customer and Employee Experiences with SearchUnify Virtual Assistant (SUVA)

SearchUnify Virtual Assistant (SUVA)

Transform Customer and Employee Experiences with SearchUnify Virtual Assistant (SUVA)

Introduction to SearchUnify Virtual Assistant (SUVA)

SearchUnify Virtual Assistant (SUVA) is a cutting-edge conversational AI solution powered by large language models (LLMs) and agentic AI. It is meticulously crafted to offer autonomous, proactive, and personalized support to elevate both customer and employee experiences to new heights.

Benefits of SUVA in Customer Support

SUVA revolutionizes customer support by reducing L1 caseload, providing faster and contextual self-service, resulting in a 35% reduction in Average Handling Time (AHT), a 43% increase in First Contact Resolution (FCR) Rate, and an impressive 85% reduction in Customer Support Operational Cost Year over Year (YoY).

Enhanced Employee IT Support

For employee IT support, SUVA streamlines IT workflow processes, leading to a 41% decrease in Mean Time to Resolution (MTTR), a 55% reduction in IT Ticket Volume, and a 15% increase in Employee Satisfaction.

Optimized Employee HR Support

SUVA enhances employee HR support by facilitating streamlined onboarding, growth, and training processes. This results in a 78% reduction in HR Inquiry Response Time, a 23% increase in HR Task Automation, and an impressive 97% increase in HR Data Accuracy and Compliance.

Elevating SUVA with the FRAG Model

The FRAG Model takes SUVA beyond standard generative AI bots by providing users with a next-level solution. This model offers ease of setup and integration with leading LLMs, more control over response humanization, efficient costing with LLM vs. non-LLM directed intents, better intent recognition for tree-based conversation flows, user-level personalization, role-based access, and fallback response generation during LLM downtime.

Trusted by Leading Companies Globally

SUVA is recognized as a best-of-breed intelligent bot trusted by leading companies worldwide. It empowers customers and employees to resolve queries quickly and contextually, resulting in higher support ROI, lower user effort, reduced L1 caseload, lower agent burnout, improved CSAT and ESAT, and increased customer retention.

Frequently Asked Questions about SUVA

1. What is SearchUnify Virtual Assistant (SUVA)? SUVA is a next-generation conversational AI powered by large language models (LLMs) and agentic AI, designed to provide autonomous, proactive, and personalized support for enhanced customer and employee experiences. 2. How does SUVA improve customer support? 3. Can SUVA be integrated with existing systems? 4. What makes SUVA different from other virtual assistants? 5. Does SUVA support voice-activated interactions?

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Enhancing Customer Support Efficiency with SearchUnify Virtual Assistant (SUVA)

Introduction to SearchUnify Virtual Assistant (SUVA)

SearchUnify Virtual Assistant (SUVA) is a cutting-edge AI-powered customer support platform that revolutionizes the support workflow efficiency. It leverages Agentic AI to provide end-to-end solutions for modern business needs, ensuring seamless resolutions and elevated customer satisfaction.

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Revolutionizing Enterprise Support with SearchUnify Virtual Assistant (SUVA)

Introduction to SearchUnify Virtual Assistant (SUVA)

SearchUnify Virtual Assistant (SUVA) is a cutting-edge Agentic AI solution offered by SearchUnify that aims to revolutionize enterprise support by harnessing the power of generative AI. SUVA enables businesses to redefine self-service by utilizing Enterprise GPT technology to understand natural language, anticipate user needs, and guide customers to the right answers efficiently.

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Elevate Customer Experiences with SearchUnify Virtual Assistant (SUVA)

Harnessing Advanced Technologies for Seamless Support

SearchUnify Virtual Assistant (SUVA) leverages federated retrieval augmented generation, machine learning, NLP, NLQA, and generative AI to resolve customer, employee, and IT support queries in a contextual, personalized, and intent-driven manner 24x7. This approach minimizes user effort, providing efficient and effective assistance.

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Optimizing Zendesk Support with SearchUnify Virtual Assistant (SUVA)

Empower Zendesk Instance with AI Integration

Integrating Zendesk with SearchUnify's industry-leading cognitive platform enhances user experience by enabling efficient search through cases and knowledge articles. Users can resolve cases faster, create new knowledge, and ensure compliance with user access permissions.

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Unlocking Advanced Capabilities With SearchUnify Virtual Assistant (SUVA)

Revolutionizing Customer Support

SearchUnify Virtual Assistant (SUVA) is at the forefront of revolutionizing customer support by offering advanced AI capabilities. SUVA provides a seamless and intelligent chatbot experience that enhances customer interactions and resolves queries efficiently.

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SearchUnify Virtual Assistant (SUVA)