Revolutionizing Enterprise Support with SearchUnify Virtual Assistant (SUVA)

SearchUnify Virtual Assistant (SUVA)

Revolutionizing Enterprise Support with SearchUnify Virtual Assistant (SUVA)

Introduction to SearchUnify Virtual Assistant (SUVA)

SearchUnify Virtual Assistant (SUVA) is a cutting-edge Agentic AI solution offered by SearchUnify that aims to revolutionize enterprise support by harnessing the power of generative AI. SUVA enables businesses to redefine self-service by utilizing Enterprise GPT technology to understand natural language, anticipate user needs, and guide customers to the right answers efficiently.

Empowering Self-Service Across Touchpoints

SUVA enables self-service across various touchpoints within an organization, such as online communities, support portals, case creation interfaces, agent consoles, in-product recommendations, and intranet support portals. By providing instant, AI-powered answers to user queries, SUVA reduces manual moderation requirements, enhances community engagement, and streamlines support processes.

Advanced Architecture and Operational Layers

SearchUnify Virtual Assistant (SUVA) operates on three fundamental layers. The Federation Layer gathers information from the entire knowledge base, allowing the Enterprise GPT to have a comprehensive view for contextual understanding. The Retrieval Layer uses advanced algorithms like semantic similarity to pinpoint relevant information, while the Augmented Generation Layer utilizes Large Language Models (LLMs) to provide human-like responses based on retrieved data for a seamless user experience.

Elevating Customer and Employee Experiences

By leveraging SearchUnify Virtual Assistant (SUVA), businesses can achieve faster case resolutions, enhanced self-service capabilities, improved employee productivity, and reduced self-service effort. These improvements lead to better customer and employee experiences, ultimately boosting operational efficiency and customer satisfaction.

Key Differentiators and Benefits

SearchUnify Virtual Assistant (SUVA) offers several key differentiators and benefits, including secure LLM integration for data safeguarding, dynamic knowledge discovery for personalized search experiences, effortless case deflection for improved self-service, actionable insights for support strategy enhancements, and seamless integration with platforms like Salesforce, Zendesk, and Microsoft Dynamics 365.

Customer Success Stories

SearchUnify Virtual Assistant (SUVA) has demonstrated tangible outcomes for clients, such as a leading US-based software company, showcasing significant improvements in customer effort score (CES), support cost reduction, time to resolution, and self-service resolution rates. These success stories highlight the effectiveness of SUVA in delivering real value and ROI for businesses.

Frequently Asked Questions

1. What is SearchUnify Virtual Assistant (SUVA)? SearchUnify Virtual Assistant (SUVA) is an Agentic AI solution that enhances search capabilities by providing direct answers to user queries. 2. How does SearchUnify Virtual Assistant (SUVA) improve search results? 3. Who can benefit from using SearchUnify Virtual Assistant (SUVA)? 4. What are the key features of SearchUnify Virtual Assistant (SUVA)? 5. How does SearchUnify Virtual Assistant (SUVA) integrate with existing systems?

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Book a Meeting to Avail the Services of SearchUnify Virtual Assistant (SUVA)

Elevate Customer Experiences with SearchUnify Virtual Assistant (SUVA)

Harnessing Advanced Technologies for Seamless Support

SearchUnify Virtual Assistant (SUVA) leverages federated retrieval augmented generation, machine learning, NLP, NLQA, and generative AI to resolve customer, employee, and IT support queries in a contextual, personalized, and intent-driven manner 24x7. This approach minimizes user effort, providing efficient and effective assistance.

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SearchUnify Virtual Assistant (SUVA)