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SearchUnify Virtual Assistant (SUVA)

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Enhancing ServiceNow Capabilities with SearchUnify Virtual Assistant

Leverage AI for Faster Query Resolution

SearchUnify Virtual Assistant (SUVA) empowers support agents to resolve queries quickly and proactively by utilizing AI capabilities. With cognitive search, SUVA enhances the efficiency of ServiceNow instances, enabling agents to address more incidents in a timely manner.

Unified Access to Disparate Content Sources

One of the key features of SUVA is its ability to unify disparate content sources within an organization. Rather than having support agents navigate through multiple knowledge bases outside of ServiceNow, SUVA provides seamless access to scattered knowledge directly within the ServiceNow infrastructure.

Boost Agent Productivity with Relevance

By leveraging SearchUnify Virtual Assistant, support reps can boost their productivity and provide more relevant solutions to customers. SUVA helps agents understand the customer journey before the support interaction, ensuring that customers receive accurate and helpful responses from the first contact.

Enhancing Customer Satisfaction with AI

Customer Satisfaction (CSAT) improves significantly when customers receive relevant and timely responses to their queries. SUVA helps avoid irrelevant responses and duplicated help content, leading to higher CSAT scores. By harnessing the power of AI, SUVA enhances the overall support experience for customers.

Testimonials and Case Studies

Leading companies like Bluebeam have witnessed significant improvements in their customer support experiences by implementing SearchUnify. Testimonials and case studies from industry experts highlight the impact of SUVA in enhancing support efficiency and customer satisfaction levels.

Experience Unified Cognitive Technology

To truly understand the benefits of SUVA, organizations can request a live demo to experience the power of unified cognitive technology firsthand. By witnessing how SUVA enhances customer support and experience, businesses can make informed decisions to elevate their customer service capabilities.

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Book a Meeting to Avail the Services of SearchUnify Virtual Assistant (SUVA)overtime

Enhancing Customer Experience and Support with SearchUnify Virtual Assistant (SUVA)

Introduction to SearchUnify Virtual Assistant (SUVA)

SearchUnify Virtual Assistant (SUVA) is a cutting-edge AI-powered solution designed to enhance customer experience and support in the digital realm. By leveraging advanced AI technologies, SUVA provides next-gen agents with the capability to handle queries efficiently, improve case deflection rates, and enrich customer interactions through cognitive search capabilities.

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