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SearchUnify Virtual Assistant (SUVA)

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Enhancing Customer Support Efficiency with SearchUnify Virtual Assistant (SUVA)

Introduction to SearchUnify Virtual Assistant (SUVA)

SearchUnify Virtual Assistant (SUVA) is a cutting-edge AI-powered customer support platform that revolutionizes the support workflow efficiency. It leverages Agentic AI to provide end-to-end solutions for modern business needs, ensuring seamless resolutions and elevated customer satisfaction.

Agentic AI Customer Support Platform

SUVA's Agentic AI customer support platform integrates pre-built autonomous agents, GenAI, and actionable ML-powered analytics to reduce resolution time and enhance CSAT. By harnessing the power of advanced NLP, machine learning, and predictive analytics, SUVA streamlines support workflows, unifies data across silos, and empowers agents with real-time insights.

Unique Features of SearchUnify's AI-powered Platform

SearchUnify stands out with its holistic AI capabilities that differentiate it from traditional solutions. It provides intelligent case routing, detects content gaps, and offers proactive Escalation Predictor and personalized support tools for seamless resolutions. By combining the power of GenAI and Agentic AI, SUVA ensures an unparalleled support experience for both customers and agents.

Integration and Support Case Backlogs

SearchUnify offers native connectivity with a wide range of existing tools that support teams leverage. It helps in reducing support case backlogs by streamlining workflows, enhancing agent productivity, and providing real-time insights for efficient issue resolutions.

Customer Testimonials and Reviews

Customers like Bluebeam Inc. have praised SearchUnify for dramatically improving their support experience using AI technology. With positive reviews on platforms like G2, Capterra, and Gartner Peer Insights, SearchUnify has consistently delivered exceptional results in enhancing customer support efficiency.


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Revolutionizing Enterprise Support with SearchUnify Virtual Assistant (SUVA)

Introduction to SearchUnify Virtual Assistant (SUVA)

SearchUnify Virtual Assistant (SUVA) is a cutting-edge Agentic AI solution offered by SearchUnify that aims to revolutionize enterprise support by harnessing the power of generative AI. SUVA enables businesses to redefine self-service by utilizing Enterprise GPT technology to understand natural language, anticipate user needs, and guide customers to the right answers efficiently.

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Elevate Customer Experiences with SearchUnify Virtual Assistant (SUVA)

Harnessing Advanced Technologies for Seamless Support

SearchUnify Virtual Assistant (SUVA) leverages federated retrieval augmented generation, machine learning, NLP, NLQA, and generative AI to resolve customer, employee, and IT support queries in a contextual, personalized, and intent-driven manner 24x7. This approach minimizes user effort, providing efficient and effective assistance.

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Optimizing Zendesk Support with SearchUnify Virtual Assistant (SUVA)

Empower Zendesk Instance with AI Integration

Integrating Zendesk with SearchUnify's industry-leading cognitive platform enhances user experience by enabling efficient search through cases and knowledge articles. Users can resolve cases faster, create new knowledge, and ensure compliance with user access permissions.

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Unlocking Advanced Capabilities With SearchUnify Virtual Assistant (SUVA)

Revolutionizing Customer Support

SearchUnify Virtual Assistant (SUVA) is at the forefront of revolutionizing customer support by offering advanced AI capabilities. SUVA provides a seamless and intelligent chatbot experience that enhances customer interactions and resolves queries efficiently.

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Empower HR Operations with SearchUnify Virtual Assistant

Enhance Employee Self-Service with SUVA

SearchUnify Virtual Assistant (SUVA) for HR Operations is a powerful tool designed to simplify HR processes, increase efficiency, and delight employees with instant and personalized support. By leveraging SUVA, organizations can streamline employee self-service, reduce the HR workload, and augment HR operations seamlessly. The virtual assistant is trusted by leading companies globally, offering a best-of-breed solution for HR management.

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