Introduction to SearchUnify Virtual Assistant (SUVA)
SearchUnify Virtual Assistant (SUVA) is a cutting-edge AI-powered customer support platform that revolutionizes the support workflow efficiency. It leverages Agentic AI to provide end-to-end solutions for modern business needs, ensuring seamless resolutions and elevated customer satisfaction.
Agentic AI Customer Support Platform
SUVA's Agentic AI customer support platform integrates pre-built autonomous agents, GenAI, and actionable ML-powered analytics to reduce resolution time and enhance CSAT. By harnessing the power of advanced NLP, machine learning, and predictive analytics, SUVA streamlines support workflows, unifies data across silos, and empowers agents with real-time insights.
Unique Features of SearchUnify's AI-powered Platform
SearchUnify stands out with its holistic AI capabilities that differentiate it from traditional solutions. It provides intelligent case routing, detects content gaps, and offers proactive Escalation Predictor and personalized support tools for seamless resolutions. By combining the power of GenAI and Agentic AI, SUVA ensures an unparalleled support experience for both customers and agents.
Integration and Support Case Backlogs
SearchUnify offers native connectivity with a wide range of existing tools that support teams leverage. It helps in reducing support case backlogs by streamlining workflows, enhancing agent productivity, and providing real-time insights for efficient issue resolutions.
Customer Testimonials and Reviews
Customers like Bluebeam Inc. have praised SearchUnify for dramatically improving their support experience using AI technology. With positive reviews on platforms like G2, Capterra, and Gartner Peer Insights, SearchUnify has consistently delivered exceptional results in enhancing customer support efficiency.
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