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SearchUnify Virtual Assistant (SUVA)

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Enhance Support Agent Productivity with SearchUnify Virtual Assistant (SUVA)

Maximize Support Agent Efficiency with Autonomous Agents and GenAI Technology

SearchUnify Virtual Assistant (SUVA) utilizes pre-built SearchUnify Autonomous Agents and GenAI technology to enhance support agent efficiency and elevate the overall customer experience. By leveraging AI-driven solutions, support agents can streamline their workflows, access relevant knowledge quickly, and address customer queries with precision.

Key Benefits of Using SUVA for Global Enterprises

Global enterprises that implement SUVA witness a significant increase in agent productivity, reduction in onboarding time, faster ticket resolution, lower support costs, and enhanced accuracy without any hallucination. By empowering support agents with AI capabilities, SUVA ensures seamless customer interactions and efficient issue resolution.

AI-Powered Features of SUVA

SUVA offers a range of AI-powered features like automated case summarization, smart response assist, curated top articles and cases lists, collaborative intelligent swarming, intelligent sentiment analysis, proactive escalation prediction, and comprehensive case timeline. These features enable support agents to deliver personalized, timely, and accurate assistance to customers.

Recognitions and Awards for SearchUnify's Agent Helper

SearchUnify's Agent Helper has been recognized as the most effective AI agent assist software by TSIA, a leading research organization in technology services. The platform has won the Bronze Stevie® Award in the Best Technical Support Solution category at the International Business Awards, highlighting its excellence in enhancing customer support and agent efficiency.

Why Support Organizations Choose SearchUnify Agent Helper?

Support organizations prefer SearchUnify Agent Helper for its features like enhanced agent control, holistic customer journey tracking, LLM cost optimization, seamless response delivery with smart search, continuous learning capabilities, and intelligent analytics. These functionalities empower support teams to deliver exceptional customer service and drive business success.

FAQs About Agent Helper for Enterprises

Agent Helper is a proactive, autonomous enterprise product that assists support agents in optimizing customer support workflows by automating routine tasks and providing personalized support. Key features of Agent Helper include Sentiment Analysis, Case Routing, Case Summarization, Response Assist, and more. The platform can be seamlessly integrated with existing systems for enhanced operation efficiency.

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Book a Meeting to Avail the Services of SearchUnify Virtual Assistant (SUVA)overtime

Enhancing User Experience with SearchUnify Virtual Assistant (SUVA)

Deliver a Unified Search Experience

SearchUnify integrates various information sources like websites, blogs, knowledge bases, discussion boards, and documentation to provide a unified search experience on your website. This consolidation helps users easily access content from different sources in one place, enhancing user experience and efficiency.

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The Power of SearchUnify Virtual Assistant (SUVA) in Enhancing Self-Service Solutions

Introduction to SearchUnify Virtual Assistant (SUVA)

SearchUnify Virtual Assistant (SUVA) is a cutting-edge AI-powered virtual assistant that revolutionizes self-service solutions. By leveraging advanced technologies like machine learning and natural language processing, SUVA enables organizations to offer seamless and personalized support to their customers.

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Enhancing ServiceNow Capabilities with SearchUnify Virtual Assistant

Leverage AI for Faster Query Resolution

SearchUnify Virtual Assistant (SUVA) empowers support agents to resolve queries quickly and proactively by utilizing AI capabilities. With cognitive search, SUVA enhances the efficiency of ServiceNow instances, enabling agents to address more incidents in a timely manner.

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Enhancing Customer Experience and Support with SearchUnify Virtual Assistant (SUVA)

Introduction to SearchUnify Virtual Assistant (SUVA)

SearchUnify Virtual Assistant (SUVA) is a cutting-edge AI-powered solution designed to enhance customer experience and support in the digital realm. By leveraging advanced AI technologies, SUVA provides next-gen agents with the capability to handle queries efficiently, improve case deflection rates, and enrich customer interactions through cognitive search capabilities.

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