Break Down Silos for a Unified Community Experience
SearchUnify Virtual Assistant (SUVA) integrates with 50+ enterprise platforms, eliminating data silos and transforming your community into a seamless knowledge hub. Users no longer need to switch between tabs, ensuring a unified community experience.
Boost Deflection with Smart Recommendations
SUVA's AI-powered platform showcases popular support topics where users need them the most, leading to increased deflection rates and fostering a proactive community that keeps users satisfied.
Simplify Search with Predictive Intelligence
Through predictive intelligence, SUVA anticipates user queries and provides tailored suggestions based on profiles and search history. This streamlines the search process, delivering a faster and smoother community experience.
Enhance Self-Service with Intent-Aware Insights
SUVA goes beyond suggesting content by understanding user intent. By analyzing user queries, it displays relevant questions, leading to a more intuitive community experience with quicker solutions and fewer dead ends.
Drive Engagement with Personalized Results
SUVA personalizes search results using machine learning algorithms that analyze user behavior, permissions, and history. This results in a hyper-relevant community experience, keeping users engaged and returning for more.
Guide Users with Intelligent Facets
SUVA intelligently applies facets based on user behavior, making it effortless for users to find answers. This enhances relevance and ensures a seamless community experience each time a search is performed.
Offer 24/7 Support with an AI Chatbot
SUVA's chatbot, powered by Natural Language Processing (NLP), provides contextual responses round the clock, ensuring reliable engagement and seamless transitions to human agents when necessary.
Stay Ahead with Community Helper
Community Helper, part of SUVA, automates responses, merges duplicate threads, and offers sentiment-aware replies, creating a well-managed and vibrant community experience. This frees up managers to focus on strategic tasks.
Accelerate Searches with NLP Precision
SUVA's NLP capabilities understand language nuances, ensuring accurate search results by recognizing synonyms, acronyms, and context. This enhances the efficiency of the community and delivers precise answers effortlessly.
Discover More with Similar Searches
With 'Similar Searches,' SUVA suggests related queries based on user input, enriching knowledge discovery and improving the community experience with minimal effort on the user's end.
Boost Sales with Contextual Ads
SUVA leverages AI to display contextual ads that cater to user needs, seamlessly integrating cross-selling opportunities within the community and unlocking hidden sales potentials.
Gain Insights with Search Analytics
Through search analytics, SUVA provides valuable insights into user behavior, content gaps, and opportunities to enhance the community experience. These data-driven insights lead to a more satisfying community for its members.
Onboard Smoothly with AI-Powered Guidance
New users benefit from SUVA's AI-powered recommendations, guided tours, and integration support to ensure a seamless onboarding process. This facilitates a frictionless community experience for all users.
Integrate Seamlessly with Leading Community Platforms
SUVA offers native integrations with various community platforms, enabling seamless and high-performing interactions within your community across different platforms.
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