Streamlining Agency Operations
Sabre AirCentre's Automation Hub is a revolutionary solution designed to reduce manual and repetitive agency tasks that consume valuable time and resources. Every day, agencies are burdened with tasks such as PNR booking status checks, schedule changes, air segment cancellations, and more, which not only occupy a significant portion of their working hours but also lead to costly errors. These errors often result in airlines issuing ADMs (Agency Debit Memos) to agencies, adding to their financial burden. By automating these routine tasks, agencies can save time, lower operational costs, and avoid human errors, ultimately enhancing efficiency and service quality.
Benefits of Automation Hub
Automation Hub from Sabre AirCentre offers a comprehensive set of features to manage routine work automatically. Tasks like booking management, scheduling change alerts, PNR documentation, cancellation, and confirmation can all be automated within a single, consolidated technology solution. By leveraging Automation Hub, agencies can save up to 72% of agents' time, achieve up to 21% cost savings, and reduce or eliminate ADM fees incurred due to human errors. This not only streamlines operations but also enhances profitability and customer service.
Key Features and Modules
Automation Hub provides a range of modules to automate various agency tasks efficiently. These modules include Check PNR, Schedule Change Management, Queue Management, Cancel Air Segments, Fare Optimizer, Ticketing Timeline Monitoring, Host Command Execution, eMessaging, Missing Ticket Alerts, Waitlist Clearance, PNR Manager, and TicketExpress. Each module serves a specific function to simplify and expedite agency processes, enhancing productivity and accuracy.
Testimonial: Increased Efficiency and Reduced Errors
Customers like Holiday Tours & Travel (Malaysia) have experienced firsthand the benefits of Sabre AirCentre's Automation Hub. According to Chew Hong, Sr. Vice President of Strategic Planning & Leisure Division at Holiday Tours & Travel, the solution has significantly boosted worker productivity by eliminating manual tasks, improving efficiency, and reducing errors. By leveraging Automation Hub's features like managing queues, conducting host commands, ensuring PNR quality checks, receiving ticketing deadline notifications, canceling air segments, and searching for the lowest fares, agencies can streamline their operations and maintain high-quality transactions even during challenging times.
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