Customer Support
Shape Software Inc. provides 24/7 technical support to ensure the smooth operation of Qlary AI. Outages and emergency assistance are promptly addressed, while general inquiries receive support during standard hours. Response times may vary, but all technical support needs are catered to through email and AI chat support, with phone support available on request.
Knowledge Center, Training Webinars, and AI Chat
Qlary AI offers a Knowledge Center with support guides, documentation, and AI chat support available 24/7. Clients can access detailed articles, visual tutorials, and an AI assistant for instant help. Live training webinars cover various topics with Q&A sessions. Additionally, video guides are available for on-demand learning to maximize user experience.
Professional Services
Shape Software Inc. provides Professional Administration Services tailored to client needs. Services include custom configuration, system administration, dedicated support, personalized training sessions, and custom training portals. Custom development services are also available upon consultation with an account manager for unique requirements.
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