Ensuring Compliance and Security with Puzzel Trust Centre

Puzzel

Ensuring Compliance and Security with Puzzel Trust Centre

Compliance and Security Measures

Puzzel offers detailed security, transparency, and privacy information to ensure compliance with national and international laws, industry-specific standards like ISO, and GDPR regulations. Compliance with rules and regulations is crucial for staying competitive, avoiding penalties, and safeguarding customer data. Privacy protection and handling personal data are integral parts of Puzzel's development and service maintenance processes. Services are designed to comply with all applicable laws in different markets and certified against ISO 9001:2015 and ISO27001:2013 standards.

Privacy Policy and GDPR Compliance

The Privacy Policy outlines how personal information is treated by Puzzel. They are committed to protecting privacy and adhering to Data Protection Legislations. Additionally, Puzzel ensures GDPR compliance to safeguard user data and privacy effectively.

Supplier Code of Conduct and Human Rights Policy

Puzzel's Supplier Code of Conduct applies to suppliers and their subsidiaries, ensuring ethical practices. The Human Rights Policy reflects Puzzel's commitment to promoting and respecting human rights within its business operations.

Services Infrastructure and Sub Processors

Puzzel's Cloud Services are built on secure components to provide a safe environment for customer interactions. Sub Processors, third-party data processors enlisted by Puzzel, follow strict protocols to maintain data security and integrity.

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Unlocking Customer Experience Excellence with Puzzel Reports and Resources

Elevate Customer Experience with Puzzel Resources

Puzzel offers a range of resources designed to help CX leaders enhance customer experience within their organizations. These resources serve as valuable tools in understanding customer needs, trends, and best practices to drive customer satisfaction and loyalty.

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Enhancing Customer Experience with Puzzel Resources

State of Contact Centres 2025 Report

The 'State of Contact Centres 2025' report provides invaluable insights gathered from over 1,500 CX leaders. Delve into the challenges, trends, and opportunities that are shaping the customer experience landscape both now and beyond 2025.

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Empowering Your CX Team: Upskilling Agents for the AI-Driven Future of Customer Service

The Growing Skill Gap

Contact centers are facing challenges due to the rapid evolution of technology, with many struggling to keep up with a lack of skilled personnel. Puzzel's research shows that a significant percentage of contact centers, especially in larger businesses, are experiencing this gap. Agents are expected to navigate complex AI-driven platforms and workflows without adequate training, impacting performance and job satisfaction.

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Empower Energy and Utilities Organizations with Puzzel's CX Platform

Tailored Customer Experience Solutions

Puzzel's CX platform is customized to address the unique challenges faced by energy and utilities organizations, enabling them to provide efficient and reliable service to consumers. With the ability to deliver fast, personalized service across all channels, the platform assists in meeting the evolving expectations of today's customers.

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Elevate Your Customer Experience with Puzzel - Book a Demo Now!

Transform Your Customer Service

Puzzel offers a cutting-edge Customer Engagement Platform that has transformed the contact centre strategy of companies like Lifeplus, achieving an impressive 94.8% CSAT score. This platform is designed to enhance and streamline customer service operations, ultimately leading to higher customer satisfaction rates and improved operational efficiency.

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