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Products-Palo Alto Networks Cortex XSOAR

Navigating Privacy with Palo Alto Networks Cortex XSOAR

Understanding Personal Information Collection

Palo Alto Networks, Inc., known for its cutting-edge cybersecurity solutions, including Cortex XSOAR, places a high value on privacy. The company's Privacy Statement, effective as of March 1, 2024, outlines how personal information is collected, used, disclosed, and processed in connection with their services. Personal information, as defined in the GDPR, includes data that identifies or relates to an individual. This encompasses a wide range of information, from contact details like name, email address, and phone number, to information about interactions with the company, such as inquiries, communication preferences, and account details. Furthermore, the collection of personal information extends to audio or visual recordings of customer service calls, participation in community forums and blogs, responses to contests or surveys, and registration details for events and webcasts.

Comprehensive Privacy Protection

Palo Alto Networks follows a comprehensive approach to privacy protection, ensuring that personal information is handled responsibly and in accordance with applicable laws. By categorizing personal information and detailing the purposes for its collection, the company maintains transparency and accountability. Additionally, the Privacy Statement emphasizes the distinction between Palo Alto Networks acting as a data controller versus a data processor or service provider. When collecting personal information directly from individuals through their services, Palo Alto Networks acts as a data controller, responsible for safeguarding the data and respecting privacy rights. However, when providing customer support services, the company may act as a data processor, handling data on behalf of customers in a secure and confidential manner.

Automatic Collection and Data Security

In today's digital landscape, personal information is also automatically collected through tracking technologies like cookies and web beacons. Palo Alto Networks and their third-party partners use these technologies to gather insights into user behavior and preferences, enhancing the overall user experience. By combining automatically collected information with data provided directly by users, the company can tailor services and communications to meet individual needs while maintaining the security and integrity of personal data. With a focus on data security, Palo Alto Networks prioritizes the protection of personal information by implementing robust security measures, ensuring compliance with privacy regulations, and providing users with control over their data.

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