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Products-PagerDuty

Revolutionize Incident Management with PagerDuty's Latest Innovations

Enhancing Incident Management with Unified Platform

PagerDuty is revolutionizing incident management by incorporating features from the Jeli acquisition and integrating them with the latest incident management innovations. The introduction of the new Enterprise plan for Incident Management offers customers a unified platform that eliminates guesswork through built-in automation and intelligence. This comprehensive solution guides remediation throughout the incident lifecycle, streamlining the incident management transformation process.

Harnessing Intelligent Automation for Faster Incident Response

PagerDuty's Event Orchestration now includes new variables that allow for informed decisions and actions based on historical context. This capability enables organizations to create dynamic event processing, detection, correlation, and sophisticated end-to-end automation. By unlocking this feature, users can experience a more targeted and rapid incident response, enhancing overall operational efficiency.

Streamlined Analytics Experience for Improved Insights

With the introduction of the Analytics Dashboard, PagerDuty offers a unified and user-friendly interface for accessing all analytics reports. This streamlined experience provides enhanced navigation, allowing for in-depth analysis and monitoring of key metrics. Users can easily engage with detailed Operational Reviews to drive proactive operational enhancements and optimize performance.

Enhanced Noise Reduction with Global Alert Grouping

PagerDuty's Global Alert Grouping feature enables organizations to minimize noise across services by utilizing content-based alert grouping within a flexible time window. This advanced AIOps functionality helps teams reduce incidents, improve Mean Time to Resolve (MTTR), and gain a clearer understanding of the incident scope. By distilling relevant information from extraneous alerts, teams can focus on critical issues, leading to more effective incident management.

Efficient Post-Incident Analysis with AI-Generated Reports

PagerDuty's AI-generated Incident Postmortems simplify post-incident analysis by automatically creating comprehensive summaries of incidents. These reports encompass details on what happened, resolution processes, and key actions for future incidents. By collecting and collating incident data, including logs, metrics, and relevant conversations, this feature accelerates the post-incident review process, saving time and improving overall incident management efficiency.

Streamlining Communication with AI-Generated Updates

PagerDuty introduces AI-generated Status Updates to streamline incident communication processes. This feature automates the drafting of incident status updates, consolidating incident details to keep internal stakeholders and executives informed. By leveraging AI capabilities for communication, responders can focus on resolving incidents efficiently while keeping relevant parties informed and engaged.

Automate Workflows with AI-Generated Runbooks

The AI-generated Runbooks feature, now in public beta, empowers users to automate workflows effectively. By converting plain-English prompts into automated actions, this functionality accelerates automation processes, reduces development time, and broadens organizational accessibility. From provisioning to access management, teams can efficiently create common automations with ease, enhancing operational efficiency and scalability.

Empowering IT Teams with Runbook Automation Add-on

PagerDuty's Runbook Automation Add-on provides a simplified platform for IT teams to author, delegate, and execute automation jobs seamlessly. This add-on offers a new platform pricing option for PagerDuty Operations Cloud users seeking to enhance incident remediation with Runbook Automation. By connecting AIOps, incident responders, and customer service agents through predefined automation jobs, IT teams can efficiently manage systems, infrastructure, and incident workflows.

Optimizing Incident Workflows with Automation Integration

PagerDuty introduces Incident Workflow Templates to optimize incident management workflows. By triggering diagnostic and remediation processes through Runbook Automation and Process Automation, users can accelerate incident resolution and mitigation. This integration of automation within workflows simplifies incident management, providing teams with predefined templates for efficient incident management.

Enhancing Customer Service with Direct Actions from the PagerDuty App

Agents can now validate customer-impacting issues efficiently by running automated actions directly from the PagerDuty app in Service Cloud. This functionality reduces resolution time and minimizes the need for escalating incidents to back-end teams. By empowering agents with direct actions, PagerDuty enhances customer service operations, leading to improved service delivery and customer satisfaction.

Integrating Slack as a Contact Method for Enhanced Collaboration

PagerDuty now allows teams to utilize chat apps as a contact method for incident response, starting with Slack integration. This functionality enables seamless communication and collaboration during incidents, improving response times and coordination among team members. By integrating Slack as a contact method, PagerDuty enhances communication efficiency, ensuring timely incident resolution and effective incident response management.

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Enhancing Accessibility with PagerDuty

Commitment to Accessibility

PagerDuty, a leading platform for incident management, AIOps, automation, and business operations, is dedicated to ensuring digital accessibility for all users. The company adheres to the Web Content Accessibility Guidelines (WCAG) 2.1, Level A and AA, as well as the Americans with Disabilities Act (ADA) communication requirements and other relevant regulations. PagerDuty continuously evaluates its website for accessibility, utilizing tools and best practices to enhance the user experience for individuals with disabilities.

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Empower Your Team with PagerDuty Integrations for Customer Support

PagerDuty Integration Partner Program

PagerDuty offers a wide range of integrations through its Integration Partner Program, ensuring support for PagerDuty's latest standards. With over 700 platform integrations, PagerDuty's partners represent a select tier in the industry's largest ecosystem of native integrations. These partnerships provide users with seamless and efficient integrations to enhance their workflows and operations.

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Ensuring Ethical Practices: PagerDuty's Commitment under the UK Modern Slavery Act

Introduction to PagerDuty

PagerDuty is a leading digital operations management platform that helps organizations deliver delightful customer experiences through real-time alerts and quick resolution of incidents. Their platform ensures seamless collaboration between teams, enabling efficient response to issues across the IT landscape.

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PagerDuty Integrations: Enhancing Team Empowerment

PagerDuty Integration Partner Program

PagerDuty's Integration Partner Program offers Verified integrations that ensure support for PagerDuty's latest standards. With over 700 platform integrations, these partners represent a select tier within the industry's largest ecosystem of native integrations. This program is designed to empower teams by providing seamless integrations that enhance operational efficiency and streamline incident response.

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Maximizing Operational Resilience with PagerDuty

The Power of PagerDuty in Incident Management

PagerDuty offers a comprehensive incident management solution that enables businesses to effectively respond to and resolve critical issues. With PagerDuty's platform, organizations can streamline their incident response processes, improving operational efficiency and minimizing downtime. By centralizing incident alerts, escalations, and communications, PagerDuty ensures that the right team members are notified promptly, allowing for faster resolution of incidents and reducing the impact on business operations.

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