Enhancing Your Support Experience with OVHcloud Support Levels

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Enhancing Your Support Experience with OVHcloud Support Levels

Understanding OVHcloud Support

OVHcloud support is a comprehensive set of online services and expertise tailored to simplify your organizational tasks and enhance your experience while using OVHcloud services. By selecting the right support solution, you can streamline your daily operations and receive the necessary assistance when needed.

Technical Support and Service Objectives

The technical support team at OVHcloud is available to address incidents through various channels such as telephone, email, and live chat. Starting from the Premium support level, users can also access on-demand support to assist them in getting started with their services. The service objective of OVHcloud support ensures that customer support teams are available for incident management during working hours or around the clock, depending on the support level chosen. The response time ranges from 15 minutes to 8 business hours, prioritizing requests based on the subscription level.

Expert Assistance and Support Levels

For production environments, it is recommended to opt for Business or Enterprise support levels to receive proactive and targeted services. These levels offer access to pre-sales engineers, experts on request, and personalized assistance. Account Managers, Technical Account Managers (exclusive to Enterprise support), and Solutions Architects are available to provide guidance and help you navigate technical challenges effectively.

Choosing the Right Support Level

OVHcloud offers different support levels to cater to varying needs. From Standard Support focusing on minimal interference to Enterprise Support delivering a high-touch experience for critical production environments, users can select the level that aligns best with their requirements. By comparing the support levels, customers can make an informed decision on the level of assistance they need.

Included Services and Additional Resources

OVHcloud support includes continuous monitoring of infrastructures round the clock, ensuring prompt intervention in case of hardware malfunctions. Customers also have access to a Help Centre, FAQs, technical guides, and autonomous tools for managing their account and monitoring data centers and networks. The OVHcloud Community provides a platform for users to engage, ask questions, and collaborate on projects, while additional services like Professional Services and a global network of partners offer further assistance.

Get In Touch with OVHcloud Support

Whether you need help with selecting a support level, creating a support ticket, reporting abuse, or accessing various tools, OVHcloud's support team is readily available to assist you. With dedicated customer service and a range of resources, including guides, glossaries, and community engagement options, OVHcloud ensures that users have all the necessary support to optimize their experience.

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