Personalized Support for Optimal Success
Orion Advisor Tech stands out in the industry by offering personalized support to empower advisor success. With a retention rate of 95%, their commitment to client success goes beyond implementation. Clients benefit from real-time access to the Client Service team, strategic consultants, and subject matter experts dedicated to assisting them. The support model at Orion Advisor Tech ensures that each firm receives a customized experience that aligns with their unique vision and operational needs.
Comprehensive Training and Support Channels
Orion Advisor Tech provides multiple channels for training and support to cater to various learning preferences. Clients can access support through chat, phone, email, or co-browsing for immediate assistance. The online training platform allows users to self-educate on Orion's robust tools at their own pace through videos and PDF guides. Furthermore, AssistMe offers on-screen tutorials to help users navigate the system efficiently and complete tasks quicker. Live weekly webinars conducted by expert Subject Matter Expert (SME) teams provide valuable insights, best practices, and tech tips to enhance the user experience and maximize the product's potential.
Expert Guidance and Professional Services
Clients of Orion Advisor Tech also have direct access to Subject Matter Expert (SME) teams specializing in Reporting, Billing, Trading, Cost Basis, Performance, Compliance, and more. The Professional Services Team at Orion assists both novice and experienced users in getting the most out of their Orion experience. From streamlining back-office operations to optimizing workflows, the team is dedicated to ensuring clients achieve operational efficiency and productivity. The Orion Professional Services Team exemplifies a commitment to continuous improvement and exceptional service.
Orion Advantage: Streamlined Integration and Enhanced Productivity
The introduction of Orion Advantage signifies a solution to the integration challenges faced by advisors. As 57% of advisors cite a lack of integration between core applications as a major pain point, Orion Advantage offers one integrated UX and one agreement to harness the full power of Orion's capabilities. By seamlessly connecting all necessary tools, advisors can boost productivity, delight clients, and drive firm growth effectively. Orion Advantage represents a forward-looking approach to addressing the evolving needs of advisory firms and ensuring they can operate efficiently in a competitive landscape.
Unparalleled Commitment to Client Success
Orion Advisor Tech's dedication to client success is evident in their proactive support, customized training options, and innovative solutions like Orion Advantage. By offering personalized assistance, comprehensive training resources, and expert guidance, Orion Advisor Tech empowers advisors to overcome challenges, maximize efficiency, and drive business growth. The company's commitment to client success positions them as a trusted partner for advisory firms seeking to leverage technology for strategic advantage and operational excellence.
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